Digital Sales and Service Professional

Company Overview

Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.

In our 35+ years in the industry we have improved over 14 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber

Position Purpose

The Digital Experience Sales Professional is a Sleep Number brand ambassador serving as the front line for customer experience sales interactions via live chat. They are responsible for meeting established sales goals by understanding customer needs and matching them to product solutions while utilizing the Selling by Numbers sales process. They also assist customers in completing website transactions to enable Ecommerce to consistently achieve its revenue goal.

Primary Responsibilities

• Answer multiple incoming sales chats at a time in order to close sales
• Utilize Selling by Numbers sales process to guide customer interactions
• Exceed sales goals as established by the Digital Experience Manager
• Effectively explain product and promotional details
• Accurately capture and record all customer information necessary to conduct business
• Recommend, assist with, and/or implement process improvements
• Attend and actively participate in all scheduled coaching, training and certifications
• Communicate relevant feedback (productivity or customer related) to the Digital leadership team
• Ability to back up customer service chats and emails as necessary
• Other responsibilities as assigned

Position Requirements

• 1-2 years sales experience preferred; experience in a call center or live chat environment a plus
• Experience with operating multiple computer programs at the same time
• Proven ability to multitask effectively
• Excellent understanding and consistent usage of proper grammar when interacting with customers
• Must be able to maintain proper etiquette, demonstrate patience and consistently strive for a positive attitude in order to facilitate calm, positive and productive interactions with customers
• Excellent reading comprehension abilities with the insight to quickly and easily read others through written cues
• Demonstrated ability to respond appropriately and professionally to customers, coworkers and other departments
• Dynamic and engaging communication skills, both written and verbal; must be able to understand written and verbal instructions in English as well as demonstrate proficient online writing/typing skills
• Demonstrated problem solving and interpersonal communication skills
• Enthused about servicing Sleep Number owners and dedicated to finding individualized resolutions
• Desire to be on a team and foster positive relationships with the Sleep Number family
• Demonstrated work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment; able to work under pressure and effectively manage stress
• Energizing self-starter who is results driven and skilled in autonomy with the desire to succeed in an individualized sales environment
• Interest in new media, consumer-generated content and digital influence
• Willingness to participate in cross-functional collaborations
• Intermediate computer skills required (data entry, email, customer relationship management software)

Wellbeing

Our company's purpose is to improve the health and wellbeing of society.

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Examples of how we invest in your wellbeing:

• Sleep - Our 360® smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.
• Physical - Wide range of wellbeing resources and services through our medical plans to improve your physical health.
• Emotional - Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.
• Financial - Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.
• Community - Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.
• Career - Opportunities for career development and continuous learning, including a tuition reimbursement program.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.