Digital Services Spec eDiscovery II (Remote)

Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

The Digital Services Spec, eDiscovery II is responsible for the sales of eDiscovery services to new corporate legal, law firm and government clients within a defined territory. The eDiscovery Specialist focus is to build partnerships that lead to annuity and/or recurring revenue streams with services from the information governance and eDiscovery technology portfolio.

JOB DUTIES AND RESPONSIBILITIES

• Primary responsibility is developing new Information Governance and eDiscovery business to achieve quota
• A responsibility is to maintain and maximize existing eDiscovery clients within the assigned territory
• Schedule client meetings, prepare presentations, proposals, and bid specifications to strategically win new business
• Strong selling skills, with exceptional analytical, organizational, and communication abilities to work within a professional, team-oriented environment
• Serving as a first point of contact for all customer requirements
• Regular activities include prospecting via phone, e-mail or other medium; face-to-face sales calls utilizing the Ricoh sales process; follow-up letters/e-mails; interaction with clients and potential clients at Ricoh-sponsored, client-sponsored or industry-sponsored events and preparing for and delivering presentations to current and prospective client groups.
• Achieving and maintaining a comprehensive understanding of the full line of Information Governance and eDiscovery service offerings
• Entering client data into a CRM system and leveraging the system to generate additional contacts and sales
• Conducting research of the Corporate industry and legal department/clients within defined territory
• Assessing client needs and providing accurate price quotations
• Assisting the project management team with client communications when needed
• Work closely with eDiscovery Solutions Architects and Information Governance Consultants to facilitate effective solutions and workflows to meet the individual client needs
• Working collaboratively with other Ricoh business units to expand accounts with additional value add services
• Participation in and completion of all applicable training - including ongoing skill and knowledge development beyond initial sales training
• Must be able to understand and communicate value of services to client in both verbal and written format. This includes investigating, documenting, and navigating client's custom workflows and requirements to determine how to best leverage Ricoh's Information Governance and eDiscovery technologies and services to meet client's expectations.

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires four-year college degree or equivalent experience.
• Requires 3 to 5 years in litigation sales or equivalent previous outside business-to-business sales experience. Proven track record in a high activity sales environment.
• Experience with services vs. products is preferred.
• Requires a base knowledge of the Electronic Discovery Reference Model (EDRM) and can consult clients on fundamental methods of data collection, reduction and search methodologies.
• Superior knowledge of sales techniques including cold-calling, networking, lead generation, all with the ability to capture and close the deal.
• Must successfully complete all required RICOH training

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Additional Pay Details:

Compensation range $80,000

Position is commission eligible.

Ricoh USA Benefits

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