Digital Services Support Analyst

Description
Founded in 2001, Adage is a web design and development firm that combines strategic thinking with a passion for technology to advance our client's purpose. We bring together a diverse team of creative and technical professionals who partner with our clients to create their digital strategy. It's our people-first approach that drives us to win awards, work with prestigious clients, and break ground with exciting technology. Adage has consistently been recognized as one of Chicago's 101 Best and Brightest Companies to Work For, one of the Best Places to Work in Illinois, and on Crain's Best Places to Work in Chicago.
This role reflects the responsibilities of the Adage Digital Services Support Analyst, who will work on the day-to-day operations of our support clients. We are seeking a candidate with a combination of business analyst skillsets and project management experience, with an ability and desire to be client-facing. As the Digital Services Support Analyst, you will be responsible for providing level-two troubleshooting and support to end-users, working with Developers to prioritize and resolve issues, escalating issues to delivery teams as necessary, and ensuring that the client is kept informed throughout the process. You'll use your strong understanding of both technical and business aspects and ability to prioritize work independently to work efficiently with clients and team members to quickly resolve issues.
We want someone who:

• Has at least 2+ years' experience in a client-facing role. A background in digital marketing, web or software development organization, and/or consulting background is preferred, but not required.
• Has experience in requirements gathering, documentation, and validation.
• Has strong analytical and problem-solving skills to identify and address business needs effectively.
• Has a proven ability to handle multiple projects simultaneously, meet deadlines, and manage project risks effectively
• Has excellent verbal and written communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Has strong interpersonal skills and a customer-oriented approach.
• Is a team player with a collaborative and proactive attitude towards working in a team environment.
• Has worked in a fast-paced client environment, managing multiple clients and priorities concurrently
• Understands and can create tangible clarity around abstract ideas
• Has strong business writing skills
• Communicates exceptionally well in video conference
• Has proven organization skills and attention to detail
• Enjoys working with developers and designers to understand technology requirements
• Is unafraid of asking questions
• Is willing to challenge ideas in a positive and collaborative manner

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Adage Offers Adage has consistently been recognized as one of Chicago's 101 Best and Brightest Companies to Work For, one of the Best Places to Work in Illinois, and on the Crain's list of Best Places to Work in Chicago. We have a people first approach, and support our employees with the things that matter most. You'll enjoy work life balance with flex schedules, remote work options, and 20+ days paid time off annually. Adage offers great benefits with 85% employer paid insurance, profit sharing bonuses, 401k, and FSA. We have monthly happy hours, quarterly social events, an annual retreat, and a great office environment with a stocked kitchen.
At Adage Technologies, we are committed to creating an inclusive environment where everyone feels respected, heard, and empowered to contribute their unique perspectives. We believe fostering a diverse culture that celebrates different backgrounds and experiences creates a supportive environment where everyone can thrive, which ultimately drives innovation.
Adage Technologies is proud to be an equal opportunity employer. We are committed to building a team that represents and respects diverse backgrounds, perspectives, and skill sets. All qualified candidates that share Adage's core values are strongly encouraged to apply.
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