Digital Signage Engineer

*Must be able to work a hybrid schedule in Marietta, Georgia or Tulsa, Oklahoma*

Company Overview

SageNetis a leading managed services provider specializing in connectivity, digital signage and cybersecurity.The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Chicago, Philadelphia, Toronto and Washington, D.C.

Job Purpose

Key responsibilities of a Digital Signage Engineer include the design, implementation, maintenance, and support of our growing customer base of Digital Signage solutions.The right personality is an independent problem solver with a strong, positive attitude. The ability to learn and implement new technologies is paramount. The position is part of a team that is responsible for designing and developing scalable, maintainable, highly available Digital Signage architectures that meet external customer objectives and SLAs.

Duties and Responsibilities

• Serve as a team member within Digital Signage Engineering; being responsible for leading Digital Signage rollouts, projects, process flow, documentation, and on-going maintenance of assigned accounts.
• Support, install, maintain, troubleshoot, and coordinate the usage of, but not limited to: Digital Signage Management Systems, Players and all other components of the Digital Signage solutions implemented for customer networks.
• Assess customer environments and make recommendations based on needs.
• Provide assessments, design deployment, and implementation services of multi-vendor solutions, and maintain support methodologies for multiple large customers.
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the Digital Signage infrastructure
• Work to define and develop automation to create efficiencies among other operational teams
• Provide engineering support for Digital Signage design, performance tuning, and monitoring
• Digital Signage incident and outage escalation for Network Operations Center
• Prepares other teams (CIM, Test & Turn Up, Customer Technical Support, Config-Line, Network Ops, etc.) by designing and conducting new and existing project training programs and documented turnover procedures
• Liaison with vendors and other IT personnel for problem resolution
• Provide Tier 2 support for CTS as required
• Work with DS Solutions Architecture on Pilots/POC testing
• Additional responsibilities include:
• Pushing content for clients
• Updating and modifying images for all media players
• Command Point server administration
• Navori server administration
• BrightSign server administration
• BroadSign server administration
• Samsung MagicInfo server administration
• TeamViewer administrator for adding user access to SageNet Digital Signage client groups
• xConnect administrator for adding user access to SageNet Digital Signage client groups

Qualifications

• Hands-on experience with monitoring, Digital Signage diagnostic, and Digital Signage analytics tools
• 4+ years of Digital Signage experience in environments supporting multiple vendors and Digital Signage products
• Well-versed with Digital Signage Engineering and support of routers, switches, Digital Signage security devices, and Digital Signage management systems
• Proven ability to work under pressure and interface with senior management.
• Proficient in the use of Visio, PowerPoint, Word, and Excel
• Networking and scripting experience preferred.
• Desire to continue to learn new technologies around displays, AV distribution, and Digital Signage infrastructure

Working Conditions

• Productively work in a corporate office space as well as remotely
• Business casual work environment
• Ability to work in a fast-paced, high-pressure environment.
• Standard daytime working hours, 24/7 on call schedule, and ability to respond to a support call in off hours.

Physical Requirements

• Be able to sit or stand for long periods of time.
• Occasionally have to lift/carry 20 lbs.
• Extensive use of hands and fingers for typing
• Extensive use of eyes in reviewing paper documents or a computer screen

Classification*:Salaried/exempt

Position Type:Full-time

Travel Requirements:Occasional travel

Direct Reports:None

Attention All Third-Party Agencies, Headhunters, and Recruiters

SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact [email protected] for any questions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)