Digital Solutions Associate

This exciting role supports the flagship digital legal directory products across Thomson Reuters to ensure success and performance. In this role you will partner across account management, the sales organization and other internal business units to fulfill & maintain client digital ad portfolios.

About the Role

In this opportunity as Digital Solutions Associate, you will:

• Creation and maintenance of digital directory ad placements across FindLaw portfolio. Fulfillment and maintenance of Call Tracking numbers for clients to measure digital product performance
• Initiate workflows and assign operations team members for new incoming digital product orders and product updates or refreshes
• Use analysis and critical thinking along with policies and procedures to identify and resolve customer issues.
• Ensure each customer contact is managed in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.
• Filter and escalate inquiries as appropriate. Apply active listening skills to diffuse a potentially tense customer interaction

About You

You are a fit for the role of Digital Solutions Associate if your background includes:

• Bachelor's degree or equivalent work experience preferred (customer service or client facing role)
• Customer Orientation: Considers and meets internal and external clients' or customers' needs and expectations during digital product or service development, manufacturing, marketing, delivery, and/or support
• Partnership: Builds and maintains positive working relationships with internal and external customers.
• Peer Coaching and Developing Others: Demonstrates a genuine interest in improving the skill of internal stakeholders and operations partners.
• Cultural Agility: Ability to successfully collaborate with people of diverse cultures and backgrounds.
• Problem Solving and Decision Making: Identifies problems, develops, and evaluates options, and implements solutions.
• Innovation: Applies original thinking to improve processes.
• Prior experience with digital online directories & social media preferred but not required
• Excellent verbal and written communication, computer and technical skills and ability to learn new systems
• Strong preferance for Spanish Speaking/Bilingual

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-BS1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.