Digital Solutions Specialist I

For over 30 years, HMA has been the premier third-party health plan administrator in the PNW. We relentlessly deliver on our promise to provide employers with customized health insurance plans, for their Staff, that offer high-quality healthcare, at a reasonable cost, with first-rate customer service support. In 2021 AND 2022, HMA was chosen as a Washington's Best Workplaces by our Staff and PSBJ™. Our vision, 'Proving What's Possible in Healthcare™,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.What we are looking for: We are looking to hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team and helping others succeed, are motivated by tackling complex challenges, are courageous enough to share ideas, are action-oriented, are resilient, and are results-driven. What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, benefits, and time off packages with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/How YOU will make a Difference: As a Digital Solutions Specialist at HMA, you'll be part of the Information Technology Operations team and work closely with the rest of the HMA business. You will act as the liaison between HMA and our 3rd party digital solutions vendors, be the expert on the use experience, assist with escalations and coordinate efforts to improve service levels for our clients and members. What YOU will do:

• Maintain a catalog of all 3rd party vendors / digital solutions and their capabilities and value to HMA Clients
• Own the Member (user) experience associated with digital solutions and make recommendations for improvement
• Partner with customer-facing teams to understand opportunities for improved experience
• Review and catalog vendor contracts to understand SLA's, minimum service levels and vendor expectations
• Define and document escalation procedures for 3rd party vendors / digital solutions, along with internal and external contacts.
• Monitor events and triage alerts across various digital solutions and downstream systems
• Identify and resolve false positive findings reported by monitoring solutions
• Monitor email and ticketing systems for digital solutions related issues and follow through until resolution
• Stay up-to-date with new features and capabilities of 3rd party vendors and digital solutions as well as upcoming feature deprecation and the impact it may have on HMA and our clients
• Perform first level incidence response activities
• Assess digital solutions usage and interaction with internal HMA Systems and make recommendations to improve client and member service levels
• Evaluate third party relationships for compliance to organization security standards
• Collaborate with IT department and Business colleagues to develop digital solutions programs as an SME
• Research HealthCare digital solutions and related trends, new methods, and techniques used in order to expand HMA's service offerings
• Support projects across associated business processes, such as development, change management, vendor on-boarding related to digital solutions and 3rd party vendors.
• Serve as Subject Matter Expert (SME) on digital solutions and 3rd party vendors related projects and initiatives assigned

Knowledge, Experience, and Key Attributes needed for Success:

• Bachelor's degree in Computer Science, Engineering, or Business Administration preferred
• Experience with vendors and 3rd party relationship and management
• Experience with escalation and communication procedures
• Experience with monitoring solutions and digital operations management platforms like Pager Duty
• Experience building dashboards and reports based on vendor state and open issues
• Experience with relationship management, project management and logistics
• Experience with Health Care related solutions and vendors

How we Support your Work, Life, and Wellness Goals:We offer a comprehensive total rewards package including: competitive pay; annual incentive; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym facility; a gym subsidy; Life, AD&D, Short-Term and Long-Term Disability Insurances; an Employee Assistance Plan; year-round wellness activities; the ability to earn a $500 wellness incentive; monthly events; paid volunteer hours and more! For local employees- free parking and easy freeway access to I-405 and I-520 and a well-stocked kitchen on-site with subsidized snacks and refreshments.HMA requires a background screen prior to employment.Protected Health Information (PHI) Access Healthcare Management Administrators (HMA) employees may encounter protected healthCompensation:The base salary range for this position in the greater Seattle area is $83,082-$107,864 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available. In addition, HMA provides a generous total rewards package that includes: seventeen days paid time off; eleven paid holidays, one paid personal and one paid volunteer day; company-subsidized medical, dental, vision, and prescription insurance; company-paid disability, life, and AD&D insurances; voluntary life insurances; HSA and FSA pre-tax programs; 401(k)-retirement plan with company match; wellness incentive and reimbursement; remote work and continuing education reimbursements; discount program; parental leave; and a charitable giving match. For more information about HMA, visit www.accesshma.com.Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.