Digital Success Manager

In this role, you will lead the development of ServiceTitan's digital success initiatives - You will collaborate closely with Customer Success Leadership, Product, and IT to design content and campaigns that will help customers visualize their business outcomes from adopting ServiceTitan with recommendations that will help them continually grow their businesses.
Ready to be a Titan?
The Customer Success Excellence team is tasked with leading highly transformational initiatives which redefine the way Customer Success supports our customer's growth and progress along the customer journey. The Customer Success Excellence team is the connective tissue across all customer segments in post-sales with product, analytics, and revenue operations. You will play a critical role in redefining what Customer Success means in modern SaaS organizations.
In this role, you will lead the development of ServiceTitan's digital success initiatives - You will collaborate closely with Customer Success Leadership, Product, and IT to design content and campaigns that will help customers visualize their business outcomes from adopting ServiceTitan with recommendations that will help them continually grow their businesses.
What You'll Do:

• Collaborate with Customer Success Leadership, Data Ops, and IT to develop digital Customer engagement solutions
• You will leverage tools such as Gainsight, Salesforce, Pendo, Matik, Tableau to analyze customer data to derive engaging insights and recommendations.
• Work within a small team to drive sprint-based projects and own gap identification, solution scoping, and development
• Build projects and content from the ground up and leading fast paced, iterative initiatives.
• Assist the Customer Success enablement team in developing a training program for new processes and solutions developed for the broader CS organization
• Analyze internal and external data to develop business case justifications for proposed digital engagement programs
• Evaluate existing and potential IT solutions to determine capability/gap alignment to our objectives and vision
• Act as a leader for organizational change management - evangelize new processes and systems to ensure adoption

What You'll Bring:

• 3-5 years of customer facing / customer success experience
• Familiarity with Gainsight, Salesforce, Pendo, Matik, and Tableau with the ability to learn and adopt new technologies
• Bachelor's Degree in Business or Information Technology/Computer Science
• Ability to gain buy-in across organizations through clear value propositions and interpersonal relationships - An agent for organizational change
• Customer facing content design
• Customer value, ROI, and business outcome driven mindset
• Business analytics

Preferred Skills and Experience

• Automation Tools - Power Automate, Zapier, etc
• Project management
• Team leadership
• Working with an international team
• Content Marketing

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.