Digital Support Agent

Who You Are:

• The ideal candidate is a highly skilled customer service professional. They possess a genuine passion for helping others and a knack for resolving issues with a smile. They thrive in a fast-paced environment where clear communication and quick thinking are key.

What You’ll Do:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner. 
• Meet or maintain SLAs and production standards.
• Troubleshoot customer issues and identify appropriate solutions using our internal knowledge base and resources.
• Effectively communicate with customers, demonstrating empathy and building rapport.
• Research and resolve complex customer issues, escalating to senior representatives when necessary.
• Document interactions and maintain accurate customer records in the case management system.
• Contribute to a positive and supportive team environment.

What You Have:

• Excellent written and verbal communication skills in English, both written and verbal.
• Strong problem-solving and analytical abilities.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• A positive attitude and a passion for exceeding customer expectations.
• A genuine desire to learn and grow within the company.
• A willingness to learn new technologies, adapt to changing processes, and stay up-to-date on industry trends demonstrates a commitment to professional growth.

Preferred Qualifications:

• A minimum of 1 year of customer service experience (retail, call center, etc.) is preferred.
• A minimum of a high school diploma or equivalent.
• Proficiency in the Google Suite (Docs, Sheets, Gmail, etc.).
• Experience with a CRM platform (e.g., Salesforce, Zendesk, Freshdesk).
• Familiarity with Freshdesk is a plus.

Join us in making a difference as we build our future. Flash is an equal opportunity employer dedicated to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants for employment. Flash prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.