Digital Support Lead (SQL Queries)

Description

Digital Support Lead (SQL Queries)

Cognizant's Digital Engineering practice is seeking a highly qualified Sr. Digital Support Lead with at least 10+ years plus experience supporting high-performing, scalable, enterprise applications. You will be part of a digital software team that works on high-demand applications. Our engineers have a passion for high-quality, reliable, and maintainable code. You will work side by side with product managers, designers, and clients, making decisions together to quickly deliver valuable working software to clients and their users. Our engineers are agile and retrospective, and not afraid to identify what we're doing wrong, so we can fix it, and what we're doing right, so we can improve on it. Above all, we judge success by the success of our team and the happiness of our customers.

Cognizant Digital Engineering If you're like us, you've got big ideas. At Cognizant, we're exploring new ideas every day. We help industry leading companies reinvent their business models and innovate products that create new value-by connecting people with things, insights, and experiences. Cognizant digital engineering designs, engineers and delivers digital products and experiences that drive digital-first business models. We offer the most comprehensive digital engineering expertise and client-centric methodology for sustainable innovation.

Location: Beaverton, OR, USA (4 days/week- onsite)

You must be legally authorized to work in the USA without the need for employer sponsorship, now or at any time in the future.

Roles/Responsibilities • The job requires exceptional analysis skills in identifying resolution to the production incidents in the eCommerce Domain. • The candidate will need to analyze the digital commerce data using the SQL queries and should assess the impact of various incidents and problems that occur on order management systems, • Lead a team -Assists in maintaining and supporting applications and their operating environments. Responds to the alerts and follows standard procedures and documentation for issue resolution. • Work on the resolution of the incidents independently. • Perform Root cause analysis and resolve issues. • Perform diagnostics and troubleshooting for more complex issues. • Mentor and provide guidance for junior team members. • Drive the technical calls with the team and third-party teams for resolution of the issues. • Attend meeting with client for status meetings / incident resolution / minor enhancements. • Work on automation and Service improvements to reduce the inflow of tickets. • Learn and adapt to the new technologies as and when needed.

Required Qualifications: • Required Experience 10+ years at least. • Required Skills "Must- Have" Technical Skills- Proficiency on SQL queries. • Technical Skills (Good to have) - J2EE, Rest API, Java Spring boot, Splunk Queries • The job requires exceptional analysis skills in identifying resolution to the production incidents in the eCommerce Domain. • Domain Skills- Digital Commerce with Order Management/Fulfillment experience

Why Choose Cognizant?

It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams! We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry-recognized, award-winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to acquire certifications on the newest technologies.

Everything we do at Cognizant we do with passion-for our clients (fortune 100 companies), our communities, and our organization. It's the defining attribute that we look for in our people.

If you love ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!

About Cognizant Digital Engineering

Well-designed software transcends digital technology, going beyond the fulfillment of basic requirements to focus instead on human needs. Within Cognizant Digital Engineering, we help clients develop software products that transform human insights into tangible, production-ready digital solutions. We also work with our clients to scale their native cloud applications. Using insights from the lived experiences of our consumers, we seamlessly replace traditional service strategies with engaging, precise, and direct digital applications. Designing phenomenal software is vital to success in the digital economy-and we understand that a human-centric approach is key to this design.

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Qualifications

Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

CommerceTools Architecture

PL4

Required

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.