Digital Support Specialist

Description

Imperative Chemical Partners has an immediate opening for a Digital Support Specialist in Midland, TX. If you are interested in joining a growing company with a proven track record of success, this is your opportunity!

SUMMARY

Digital Support Specialists play a crucial role in ensuring that users receive prompt, effective, and knowledgeable support when using digital products, services, or platforms. By providing technical assistance, superior customer service, and product guidance, they contribute to positive user experiences, customer satisfaction, and overall product success.

JOB DUTIES:

• Technical Assistance & Customer Service:
  • Provide technical assistance for digital products and services.
  • Offer customer service support and resolve user issues promptly.
  • Maintain high levels of customer satisfaction through effective communication and problem-solving.

  Data Management & Documentation:

  • Manage and maintain the accuracy, integrity, and usability of data assets.
  • Perform data entry, validation, cleansing, and transformation.
  • Assist with data query and retrieval and provide database administration support.
  • Ensure proper data documentation and compliance with governance standards.

  User Training and Support:

  • Train and guide users on the usage of digital products and effective data utilization.
  • Develop and deliver training materials and sessions for users.

  Bug Reporting and Quality Assurance:

  • Identify, report, and track bugs in digital products.
  • Conduct quality assurance testing to ensure digital products meet standards and perform tests on data accuracy and integrity.
  • Collaborate with development teams to ensure timely resolution of issues.

  Product Feedback and Improvement:

  • Collect and analyze user feedback to drive product improvements.
  • Provide insights for enhancing digital products and data systems.
  • Contribute to the development and enhancement of product features and data solutions.

  Cross-Functional Collaboration:

  • Work with cross-functional teams to enhance product and data solutions.
  • Participate in project meetings and contribute to cross-departmental initiatives.

  Performance Metrics and Report Generation:

  • Track and analyze performance metrics to evaluate the effectiveness of support and product usage.
  • Generate and analyze reports to support business objectives.
  • Provide continuous improvement through performance analysis.

  Problem Resolution and Continuous Improvement:

  • Resolve technical and data-related problems, offering troubleshooting support.
  • Aid in data management, analysis, and reporting to empower users.

  Engage in continuous improvement initiatives to enhance processes and user experiences.

REQUIRED SKILLS, EDUCATION & KNOWLEDGE:

• Bachelor's degree in a relevant field or equivalent work experience.
• Strong technical aptitude and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
• Experience with customer service or technical support preferred.
• Familiarity with bug tracking systems and issue management tools is a plus.
• Passion for technology and a desire to help users succeed.

PRE-EMPLOYMENT REQUIREMENTS

Must complete and pass all required pre-employment screenings.