Digital Workplace Services Analyst

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POSITION TITLE: Digital Workplace Services Analyst

COMPANY: AES US Services

DEPARTMENT: Digital Workplace Experience & Collaborations

REPORT TO: Manager, Global Field Digital Workplace Experience (US)

LOCATION: Region - US - Ohio

REPORTING TYPE: Primarily on-site

The Digital Workplace Services Analyst is part of our Global DWX & Collaborations team, delivering modern experiences with a focus on digital satisfaction. In a team environment, you solve technical user issues, configure and deploy complex systems, and strive for continuous improvements and automations improving digital workplace experiences for AES people. AES is a Fortune 500 global power company that operates on four continents. Check us out!

This position is perfect for you if you are a(n)

• Effective Communicator - You present information in a clear, professional manner
• Service oriented - You are a people-person who is systematic and trustworthy
• Expert in your field - You seek to continuously learn new technologies, trends, and developments
• Skilled problem solver - You are confident in your knowledge and research capabilities
• Team player - You enjoy being part of a team, collaborating and brainstorming together
• Principled - Ethics, values and integrity are your priority when handling confidential information

What you'll do

AES' Digital Workplace Services Analysts deploy and support the end user devices that provide our workforce secure access to the communication and collaboration platforms, applications, and data they require to be successful. Supporting technical issues using existing knowledge, researching, and troubleshooting, you will resolve incidents and manage requests in-person and remotely. Analysts maintain inventory and update records ensuring accuracy of assets and compliance with our digital asset lifecycle program. As someone who is never satisfied with the status quo, and with a goal of process improvement, automations, and self-service, you play an important role to discover and document problem-solving / troubleshooting steps and update user guides and knowledge articles.

What you'll need

• Experience with Windows workstation management, deployment, and maintenance including an understanding of Endpoint Manager Intune & Configuration Manager, Intune Mobile Device Management, Defender, Bitlocker, Active Directory and Azure Active Directory, Windows Autopilot and Microsoft Deployment Toolkit.
• Working knowledge of devices including desktop PCs, laptops, tablets, iOS devices, printers
• Working knowledge of Microsoft Office products including Outlook, Teams, Excel, PowerPoint
• Basic knowledge of Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune
• Basic knowledge of networking equipment and wireless access points
• Basic knowledge of VOIP phone system setup, configuration, and troubleshooting

Are you interested in joining our AES Digital Workplace Experience team, but are unsure if you have the enough experience? If you have earned a bachelor's degree or technical/trade school certification in a technology related field and have an interest to learn and grow in your role, we welcome your application!

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.