Dir, Channel Relationship Manager

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. 

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

The Dir, Channel Relationship Manager is responsible end-to-end for the success of the Paymode-X partnerships, specifically focusing on Network as a Service partner relationships with FI and/or Fintechs. In this role, you will build and maintain relationships across all key stakeholders – Product, Sales, Marketing, Implementations & Client Success – to ensure continued strategic alignment and success and that Paymode-X remains an organizational priority.

You will also identify strategic partnership and product/capabilities expansion opportunities with organizations, ensuring that Paymode-X is viewed as a market-leading fintech partner consistently brining executable ideas and strategy to the relationship.  They are also equally responsible for understanding Voice of Customer and clearly articulating and appropriately advocating for the channel partnerships across the Paymode-X organization, while working closely with the Paymode-X Product, Solution Consultants, Marketing, Implementations, and the Client Success  – ensuring alignment, open communications, and ongoing revenue growth.

How you will contribute:

• Identifying strategic partnership to access our 525,000 vendor network and moving them through commercials, technical integration and all go to market efforts to initiate first payment.
• The single point of accountability for the overall health of the channel partnership relationship – with end-to-end visibility of the relationship
• Primary liaison between Bottomline and the channel – fully responsible for ongoing alignment and communication
• Responsible for ongoing revenue growth and strategic relationship expansion
• Responsible for escalation mitigation and management
• Works closely with teams on strategic clients within the partners portfolio
• Manages all SOWs with Paymode-X Product
• Understands the contract commitments from both Bottomline and the bank channel and ensures all commitments are met
• Manages all agreed upon KPIs
• Complete Quarterly Business Reviews with JPM – relationship, financial, service and product adoption /execution health
• Sets a positive tone on the Channel team, as a leader – motivating, training, all-in
• Regular presence in Portsmouth
• Regular presence onsite with the client – this is critical

What will make you successful:

The ideal candidate must have excellent communication skills, a strong leadership presence, the ability to successfully navigate within large organizations, consultative sales and customer service skills, and the ability to build excitement and growth surrounding Paymode-X.  S/he must excel at overcoming objections to the satisfaction and success of the Paymode-X clients, Vendors and Partners.  You must possess strong analytical skills and be able to distill large amounts of data to make recommendations to drive revenue.

• 5+ years of client service management, account management, card management experience or sales experience
• Positive, self-motivated, team player, action and results orientated
• Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
• Software-as-a-service experience a strong plus
• Highly organized and capable of working effectively across functional groups
• Excellent communicator, both written and verbal
• Experience managing and leading fast paced sales or client management teams
• Not afraid to make changes to teams, processes, or technology to improve the Professional Services organization
• Efficiency & quality at the core of all work
• BA / BS in a related discipline preferred

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.

#LI-KK1