Direct Custody & Clearing Operations Associate

Job Description
Posting description
Join the Direct Custody & Clearing (DCC) team at J.P. Morgan, where we provide top-tier custody and clearing services to foreign investors in India. Our diverse client base includes leading Asset Managers, Pension Funds, Insurance Companies, and more. As part of the India Direct Custody team, you'll handle a range of custodian services, collaborating with various departments to ensure high service quality standards. This role reports directly to the Head Operations & Client Service - Direct Custody & Clearing (DCC), India.
As a Direct Custody & Clearing Operations Associate in the DCC team, you will be leading and managing the Client Onboarding & Registration team. You will be responsible for flawless service delivery, participating & promoting market advocacy, maintaining highest levels of client experience, clean audits and inspections, ensuring business is operating in full compliance with local market standards and the Firm wide requirements. Delivery on cost saves and productivity targets are key components of the goals.
Job responsibilities

• Having in depth understanding of Direct Custody Business and Trade Management is essential along with sound knowledge of India Financial & Securities Market and its operating principals and rules
• Managing strong working relationship with external partners, including regulators. Participate and manage market advocacy to ensure better client experience, manage risk & bring efficiency.
• Evaluate effectiveness of workflows and processes with the aim of improving efficiencies as well as the timeliness and accuracy of the production process.
• Comply with audit and compliance regulations and be the focal point for audit and client visits.
• Provide input and responsible for development and management of projects in the team on system enhancements, end to end process reviews
• Ensure operational risks are identified and managed effectively, ensure systems and processes are in place to minimize and monitor and manage all aspects of operating risk and compliance in the custody operations functions
• Develop succession planning for team members and build knowledge depth within team through cross training and coaching. Provide development opportunities to achieve career development needs.

Required qualifications, capabilities, and skills

• 5+ years management experience in an Operations role
• Strong people management skills and develop/guide staff in a team orientated environment
• Strong Risk and Control Awareness: Ability to effectively prioritize workloads and work to critical deadlines
• Excellent customer service skills and able to handle difficult situations internally and externally

Preferred qualifications, capabilities, and skills

• Master's Degree Preferred - MBA, CA or equivalent
• Team player with excellent problem solving skills with attention to detail.
• Keen learner, enthusiast and ability to motivate others.
• Strong analytical skills and logical thinker, Excellent written and oral English communication skills.
• Good knowledge in MS Office Suite applications - MS Word, Excel and Power Point
• Capable of working under pressure and to cope with changing volumes, whilst maintaining accuracy and quality.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.