Director, Account Management

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the #1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

The Director of Account Management will manage, empower and scale a diverse team of talented Account Managers to deliver a world-class customer experience for our clients. In this role, you will have ownership of a team focused on retaining and growing current customers. This role will partner cross-functionally with other leaders across the company, including: Sales, Customer Operations, Marketing, Finance, and Product teams, as well as your leadership counterparts.

What You’ll Do

• Provide strong, dynamic leadership that mentors, develops, and guides team members to best serve our customers
• Partner with Sales, Customer Success, Support, and Product Management to delight customers and ensure the highest levels of Customer Satisfaction
• Ensure key initiatives aligned with the business strategy are meeting required timelines and executive commitments
• Educate customers about the utilization and effectiveness of Procare’s products and services

• Ensure ongoing training and awareness of Procare feature/functionality for employees and customers
• Enable team to develop, prepare, and nurture the customer for advocacy
• Work with clients to establish critical goals, or other KPI’s and aid the customer in achieving those goals
• Develop departmental team goals, action plans, and timetables
• Ensure that work resources are reviewed and updated as needed
• Monitor Marketing programs and procedures to ensure on-time delivery and customer satisfaction

Requirements

Our Ideal Candidate will have…

• 5+ years in an Account Management or Client Success position that includes maintaining the customer relationship while supporting a team
• 3+ years of leadership experience directly managing a team of individual contributors in customer-facing, project delivery roles within a SaaS environment
• Proven success as an Account Manager, Client Success Manager, Executive Account Manager, or relevant role
• Experienced with early childhood education preferred
• Bachelor’s Degree preferred

Benefits

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Medical, Dependent Care, and Transportation FSA Plans
• Paid Parental Leave
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Salary

$100k-$140K

Location

This position is based in our Denver office. We are currently in a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs. Candidates must be willing and able to work from our Denver office a few days a week.