Director, Account Management

Director, Account Management

$125,143 - $175,200 - $225,257

"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

The Scoop:

Provides proactive and strategic support for a team of account executives. Responsible for financial goals of assigned territory's "book of business" along with the oversight of new product sales to existing clients. Leads the Annual Client Plans, ensure client retention and oversee client contract renewals.

What You Get To Do:

• Manages Account Executive development of client-specific business plans focused on the client's goals, performance expectations, growth in membership and profitability
• Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers
• Provides direction and management over Key and LAMP Account Management teams to monitor the quality of products and services being offered to the client
• Trains new staff members and provides on-going coaching to existing Account Management teams
• Optimizes potential for sustainable growth and profitability
• Identifies and aligns required resources to achieve business goals in book-of-business
• Develop and maintain solid business relationships with assigned clients at the executive and key decision-maker levels
• Determines where to make "focused investments" for each account
• Utilizes financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption
• Researches and analyzes market trends and competitive practices to ensure client strategy is placed in context of client's industry and marketplace
• Monitors client service continuum including proactive and reactive components
• Resolves escalated issues, while ensuring ongoing issues are resolved expeditiously
• Performs 360o review of performance on account, from operational service delivery to relationship management
• Identifies gaps and sources of corrective action to ensure milestones are met
• Collaborates with leaders in Operations, IT, Health Services, and the other Directors of Account Management

Supervisory Responsibilities

• Manages assigned staff in the segment area
• Responsible for the overall direction, coordination, and evaluation of this unit
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary

Education and/or Experience

For consideration candidates will need:

• Bachelor's degree (Master's degree preferred) and ten (10) years' related experience in the position duties listed; or equivalent combination of education and experience required
• A minimum of eight (8) years of previous experience managing and/or supervising a staff with responsibility for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems preferred.
• Leadership experience may be substituted with ten (10) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (VP ).

Required experience depends on assigned book of business:

• Self-Insured - Experience in the Self-Insured benefits arena, preferably with Employers, private label PBM's, Cash Card and/or other related entities
• Managed Care - Experience in the Managed Care Benefits arena, preferably with a "PBM" or other managed healthcare services to national and regional managed care organizations, insurance companies, and/or other health related entities
• Experience with Medicaid and Medicare a plus

Computer Skills

Intermediate to advanced computer skills; proficient with MS Office/Outlook and client databases

Certificates, Licenses, Registrations

None required

Other Skills and Abilities

• Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management required
• Knowledge of healthcare products and contracts preferred
• Consultative selling and negotiation skills
• Demonstrated experience creating and delivering client presentations using strong verbal, written, interpersonal, presentation, persuasion and consulting skills required
• Good interpersonal skills, excellent communication, writing and presentation skills essential

Travel

This position requires domestic travel of up to 50% of the time with little or no advance notice.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

This position is eligible for Employee Referral Bonus at Level III

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers, and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.