Director, Account Management

Quick take: Axios is a growth-stage media company dedicated to providing trustworthy, award-winning content in an audience-first format. We are looking for a proven and innovative account management professional to help us nurture and grow B2B customers for Axios Pro, our new paid subscription product!

Why it matters: The Director will be our second account manager for Axios Pro corporate subscriptions, and will be responsible for managing customer relationships, driving subscriber engagement and leading renewals and upsells for existing client relationships.

Go deeper: Ideal candidates will be relationship-focused, commercially minded, and highly organized. Responsibilities include:

• Manage the post-sale customer relationship, from onboarding through renewal
• Lead the annual renewal process for customers with high retention and growth in mind
• Grow existing contracts by identifying opportunities to add additional licenses and products and executing strategic sales conversations
• Develop engagement strategies in partnership with Customer Success team colleagues 
• Partner with key stakeholders to build account management assets, including identifying key accounts and contacts that can serve as referrals or case studies
• Collaborate with revenue and product team leadership to influence our corporate partnership strategy and product roadmap based on customer feedback
• Log all customer outreach and activity within the relevant tools and systems 

The details: Ideal candidates will embody a collaborative spirit, growth mindset, and passion for the Axios mission. This position requires the following:

• Demonstrated account management experience working with both large and small companies
• Customer-centric mindset with strong commercial instincts
• High proficiency in relationship building and relationship management
• Excellent written and verbal communication skills
• Highly organized and detail oriented
• Ability to be adaptable and creative as the Axios Pro team and product grows

Don’t forget: 

• Competitive salary
• Health insurance (100% paid for individuals, 75% for families)
• Primary caregiver 12-week paid leave
• 401K
• Generous vacation policy, plus company holidays
• A commitment to an open, inclusive, and diverse work culture
• Annual learning and development stipend

Additional pandemic-related benefits:

• One mental health day per quarter
• $100 monthly work-from-home stipend
• Company-sponsored access to Ginger coaching and mental health support 
• Tele-mental health services 
• OneMedical membership, including tele-health services 
• Increased work flexibility for parents and caretakers 
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies 
• Classpass discount
• Virtual company-sponsored social events

Equal Opportunity Employer Statement

Axios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.