Director, Account Management

At Wisetack, we’re building financially responsible consumer lending products that help service-based businesses thrive.

Wisetack is a well-funded growing startup founded in 2018 with a leadership team that comes from Lending Club, Affirm, Varo Money and other top FinTech companies. We’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures, (investors in Airbnb, LinkedIn, Instagram, Dropbox, and many more).

We raised a $45M Series B and have invested in our people and technology while growing our partnerships. We grew 10x in 2021, and exceeded the goal of growing 4x in 2022. This is a fun stage in any company's lifecycle where we've got the core foundation built, a healthy growth rate, and a clear path to success, but you'd still be joining early enough to help shape the future of the company. 

Most recently, we were recognized as the Best Consumer Lending Solution by Finovate Awards and have been selected by LendIt as a 2022 winner in the Best Emerging Lending Platform category for their Fintech Industry Awards. The external recognition is great, but we're equally — if not more — happy with the recognition from our customers. Our current NPS rating is a sky-high 78 (industry average hovers around the 40s or 50s, depending on who you ask). We're proud that we're building a product that customers love as well as being recognized as a Great Place to Work by our team members.

We're looking for someone to lead and manage a team of customer relationship management professionals who are helping to evangelize Wisetack as the simplest, friendliest option for their customers and their business, and to make Wisetack their preferred method of financing. This is a pivotal role that requires the ability to lead a team, collaborate cross-functionally, establish best practices and help a fast growing company grow even faster.

• Manage & develop our merchant growth team, enforcing best practices and translating objectives into measurable actions
• Manage the team to a key set of activities to drive utilization and activity with merchants
• Partner with revenue operations and analytics to ensure the right reporting is in place (e.g. Tableau, CRM, and other tools) to clearly track activity and goals
• Understand the ins-and-outs of the Wisetack product across all partner platforms and be well versed in upcoming product rollouts and marketing initiatives
• Provide active performance feedback to merchant growth managers and customer success associates, and their respective team leads based on set goals and targets
• Work with internal teams - Product, Support, Partnerships, Marketing, and Leadership - to provide feedback that will help to enhance both the consumer and merchant experience
• Prioritize strategic initiatives and day-to-day management to maximize performance within the team

• 5+ years of experience in sales, customer success, or account management
• 2+ years as a people manager owning team strategy, guiding sales operations, or sales engagement, preferably at a startup or fintech company
• Demonstrated leader who knows how to align the team and build trust through clear prioritization and feedback, as well as builds the performance of individuals through coaching, reviews, reward and recognition programs
• Proven ability to contextualize data to drive team performance
• History of improving processes, methodologies, programs or frameworks that improved team performance
• Exhibits a positive, professional and can-do attitude, especially in escalated circumstances
• Proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance
• Demonstrates excellent written and verbal communication skills

• Strong Plus: Experience in payments and/or lending. Experience managing an account management or customer success team.
• Experience managing mid-market customers 
• Experience managing customers in the industries we serve, which are typically in-person services-based businesses (for example, plumbing or electrical businesses, dental practices, etc.)

The range of salary for the position is between $146,000 - $203,500, plus equity, and benefits. Please note that the salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page researching our team and our values, and check out our Press page and our blog for more background on what we do. If you think this might be a fit, we’d love to hear from you!