Director, Account Management

You will play an important role in leading the growing Account Management team. The Director of Account Management will develop long-term relationships with clients and collaborate cross-functionally with other Nomad key stakeholders. You will lead a team of Account Managers dedicated to meeting the needs of Nomad’s clients.

This will entail:

• Leading the team by fostering an environment of learning and achievement
• Leveraging existing industry relationships to further strengthen our current partnerships at both the MSP and direct Health System level
• Establishing key objectives and metrics for Account Managers to enable peak performance management
• Continuous process assessment to ensure highest level of speed, quality, conversion and fill rates
• Seek expansion opportunities within current accounts and prospects through sales efforts
• Motivate a team of account managers, provide coaching, and plan for success

• Lead internal initiatives to promote growth of account management team
• Develop content and product road map for team improvements and expansion opportunities with cross functional teams
• Work w/Sales team and SalesForce to determine sales path and expansion opportunities
• Manage team of Senior Account Managers who lead AM Teams
• Build team specific Objectives and Key Results that correlate to company-wide Objectives and Key Results and goals
• Develop Account Management team to ensure highest level of speed, quality, conversion & fill rates
• Determine department planning and budget needs
• Develop career pathing and growth opportunities for team members
• Lead client calls to discuss partnership, trends, and expansion
• Manage growth expectations (auto offers, virtual interviews, exclusive, channel partner growth)
• Conduct weekly or bi-weeklys client facing call schedules for nurturing clients
• Analyze looker to identify larger client trends and diagnose problem areas for clients
• Develop and execute internal projects for Nomad's overall growth cross team functionality
• Partner with internal teams to execute client requests

• Education: Bachelor's Degree (or applicable work experience)
• 10+ years of prior work experience in a client facing role
• Strong interpersonal skills (internal and external facing)
• Experience with Google Suite (Gmail, Drive, Docs, Sheets), preferred
• 3-5 years of experience in a leadership role
• Data analytics and reporting
• Problem solver
• Strong attention to detail
• Presentation and ability to influence
• Previous healthcare experience, a plus
• Excellent organization and prioritization skills

We are committed to providing care and that starts with equipping Nomad employees with benefits focused on enhancing physical, financial, emotional, and social well-being. Our packages may include comprehensive health plans, 401k matching, equity, flexible PTO, sick leave, paid parental leave, a remote-first work environment with an annual stipend to kit out your home office, and more! Compensation for this role for a candidate based in Colorado is expected to be between $142,500 and $175,500, and for a candidate based in NYC to be between $167,500 and $206,500. Actual pay may be higher or lower depending on geographic locations, skills, experience, and other factors permitted by law. This role is also eligible to receive a bonus, which is not guaranteed and may be based on individual and company performance.