Director Account Management Revenue Operations

As a Director AM Revenue Operations you will be the primary business partner to the Chief Customer Officer and the Account Management team. You will be the primary point of contact for all functional areas covered by the Revenue Operations organization including Analytics Systems & Tools Compensation Deal Desk and Enablement. Your work will involve being a strategy partner to the Account Management leadership team guiding topics spanning annual planning team structures compensation structures customer segmentation expansion strategy and more. You will lead projects to drive process improvement and Account Management team execution and you will manage a team of professionals supporting the Account Management organization.

• Act as primary business partner to the Chief Customer Officer and their direct reports by working collaboratively with the leader on all AM Revenue Operations topics required to run the Account Management teams and drive renewal expansion and retention targets including: annual planning incentive programs process improvement AM team structure and coverage models target setting performance reporting (e.g.forecasts MBRs QBRs company leadership and board materials).
• Lead execution of projects and programs across these initiatives through your own work managing the work of your team and working with other teams across Navan.
• Act as a proactive thought partner and leader for the Account Management organization providing data-informed insights PoVs and optimization / improvement opportunities to AM team and AM organization leadership
• Manage a team of AM Revenue Operations professionals - including defining roles and responsibilities of the team identifying and prioritizing projects ensuring successful execution and completion of both day-to-day operations and longer-term projects
• Be accountable for the success and impact of your team as measured by the team’s ability to: (1) enable the Account Management organization to meet their objectives (2) create an ecosystem of process systems and tools consistently improving the efficiency and day-to-day experience of the AM organization and (3) drive successful completion of projects against the AM organization’s top priorities.
• Coach train and develop your team so that they successfully execute within their current roles and advance their careers through promotion paths

• 8+ years of experience in Revenue Operations or a related field with a strong focus on Account Management operations and demonstrated leadership experience.
• Proven track record of managing and delivering complex cross-functional programs that drive measurable results in productivity and revenue growth.
• Deep understanding of Account Management processes methodologies and tools particularly.
• Exceptional process and analytical skills with the ability to diagnose inefficiencies and design effective solutions.
• Outstanding communication presentation and organizational skills with the ability to influence at all levels of the organization.
• Experience implementing metrics and reporting systems to measure the impact and effectiveness of AM team initiatives.
• Self-starter with exceptional multitasking and prioritization skills able to balance attention to detail with swift execution.
• Experience in fast-paced SaaS or startup environments is highly preferred.

How does Navan ensure its pay and bonus plans are competitive?

What We Do

Navan (Nasdaq: NAVN) is the leading all-in-one business travel payments and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation with 24/7 support along the way Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Why Work With Us

At Navan we’re never satisfied with the status quo and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.

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