Director, Account Management Team

Company Summary

Bugcrowd is the world’s #1 crowdsourced security company. Our award-winning platform combines actionable, contextual intelligence with the skill and experience of the world’s most elite hackers to help leading organizations solve security challenges, protect customers, and make the digitally connected world a safer place.

Job Summary 

The Director, Account Management- Strategic Alliances will be responsible for the business results and for supporting the overarching goals of Bugcrowd’s business and its customers. Working across the business, the Account Management leader ensures cross functional collaboration, with Sales, Operations, Product, Engineering and Support.  Key will be alignment with the go-to-market strategy to ensure we support both new and existing customers across the customer lifecycle journey. The Senior Director, Account Management together with their team, will use data and systems to analyze and measure key performance metrics to ensure that the strategy and direction is increasing adoption and customer business outcomes including usage, churn and net-retention across the strategic alliances account base.

Essential Duties and Responsibilities (tasks you expect them to perform)

Supervisory Responsibility

The Director will be responsible for hiring and overseeing a team of Strategic Account Managers. This role requires collaboration and shared oversight of activities performed by Customer Success, Solutions Architecture.

Education, Experience, Knowledge, Skills, and Abilities

• 8 years in a sales leadership role, preferably managing renewals and expanding the adoption of products on the Bugcrowd platform.
• Strong analytical, operational and problem-solving acumen, with consistent evidence of leveraging data to drive decision making
• Excellent communication skills (oral, written, presentation) and cross-functional organizational skills
• Prior experience building and mentoring high-performing teams, and leading large cross-functional programs
• Prior experience in a fast-growth start-up environment, highly preferredLeader with exceptional business decision-making skills and understands the importance of the key responsibilities mentioned above
• Ability to build relationships and rapport with Senior and Executive Leadership team as well as their direct reports at the front-line level
• Fostering close relationships with the Account Executive team
• Experience in recruiting an effective team of Sales Development Representatives
• Exceptional skills with Salesforce, Google Apps
• Experience in working with marketing
• Coaching reps to success and upward movement in their career
• Metrics oriented to manage frontline sales
• Call volume to lead generation
• Qualify-out deals as quickly as qualify in
• Pipeline build/generation
• Measure the quality of meetings to be set and delivered

Culture

• At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
• We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
• Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.

Disclaimer

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).

Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.

Equal Employment Opportunity:

Bugcrowd is EOE, Disability/Age Employer. 

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Apply at: https://www.bugcrowd.com/about/careers/ 

Apply at: https://www.bugcrowd.com/about/careers/