Director, Adoption & Enablement

Director, Adoption & Enablement 
Reston, VA 

We are Intact, an IT consulting company unlike any other you've seen. Our business model cuts failure out of the equation – unlocking sustained digital evolution. ​​​​​​​We are committed to customer success, employee satisfaction, and making the world a better place. Our culture thrives on individuality, independence, autonomy, and empowerment. We know that our people are our most valuable assets; therefore, we demonstrate an authentic interest in the well-being of our employees. We promote a healthy work/life balance full of flexibility to spend time with your family and cultivate your unique personal hobbies and interests.
We are committed to delivering an exceptional experience to our customers, and we know that begins with employees who feel valued and fulfilled. We take pride in creating a positive workplace and experience for our employees and have been named a Washington Post Top Workplace in 2016, 2017, 2018, 2019, 2021, 2022 and 2023. We really care about you, and we really mean it! 
Visit our team page, if you’d like to see what other employees are saying.

Duties / Responsibilities

• Understand and communicate key value metrics and outcomes to key customer stakeholders 
• Establish and enforce communication strategies across all clients 
• Establish and deliver training programs aligned with customer requirements 
• Track and report on adoption and key outcome goals identified by the program and outcomes teams 
• Stakeholder mapping and management 
• Ensure customer alignment on current and future state across all clients 
• Manage communications deliverables across all workstreams and clients 
• Other duties as necessary for meeting performance expectations and/or assigned to Employee from time to time by Intact 

Required Qualifications 

• Bachelor’s degree in Business Administration, or a related field; Master’s Degree preferred 
• Minimum of 10 years’ experience 
• Credible and experienced change management expert with strategic insight and proven capability to drive results across a large-scale, operating organization 
• Sound understanding and practical application of change management methodologies 
• Experience and knowledge of change management principles, methodologies, and best practices 
• Subject matter expert who understands how to create change management plans that directly align with and support overall business 
• An extensive understanding of how people and organizations go through change and the change process 
• Strong analytical and conceptual thinker 
• Effectively able to manage and prioritize multiple initiatives with a proven track record 
• Empathetic and seek to understand 
• Strong written and verbal communication skills 
• Ability to clearly articulate messages to a variety of audiences using different channels 
• Strong meeting facilitation and presentation skills 
• Proven experience leading large-scale, cross functional change initiatives; experience with both business (commercial and federal) and HR-related initiatives is preferred 

Supervisory Responsibilities 

• Oversee and provide overall HR management across OCM and Training teams including annual reviews, salary increases and bonus allocations 

Intact Technology’s Talent Vision: All for One, One for All!

• We are stakeholders in our customer’s success. Do it well or not at all!
• We are super passionate about delivering the best outcomes for our customers
• Our people are doers, makers, creators, thinkers and creative problem solvers
• Our culture thrives on individuality, independence, autonomy and empowerment
• We encourage a healthy work/life balance

Exceptional benefits for exceptional performers:

• Ongoing personal and professional development
• Qualified 401k Program
• Virtual happy hours and other team building events
• Wellness Clubs that cater to different interests

Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.