The Director will design and implement intelligent autonomous systems using agentic frameworks and large language models leading architecture and delivery from build to production. The role includes team leadership following initial launch.

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices making transactions secure simple smart and accessible. Our technology and innovation partnerships and networks combine to deliver a unique set of products and services that help people businesses and governments realize their greatest potential.
Title and Summary
Director- Agentic AI Architect & AI Designer
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement Security Solutions Business and Market Insights and Open Banking. Focused on thinking big and scaling fast our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers airlines hotels tourism agencies public sector entities restaurants consumer goods and telecom companies.
Mastercard Services' Operational Intelligence (OI) team is expanding its AI platform with Agentic AI and large language model (LLM)-driven autonomous systems. This role focuses on designing building and scaling enterprise-grade multi-agent AI platforms that power critical operational workflows.
This position begins as a hands-on individual contributor with end-to-end ownership of architecture and delivery. Following a successful initial launch the role is expected to evolve to include people leadership responsibilities.
Role
The Director Agentic AI Architect & AI Designer will lead the technical design and implementation of intelligent autonomous systems using modern agentic frameworks and LLMs. The role partners closely with product platform and domain teams to translate complex operational requirements into production-ready AI solutions.
Agentic Architecture & Engineering:• Architect and develop enterprise-grade multi-agent LLM systems using frameworks such as LangGraph LangChain AutoGen AgentCore Strands and OpenAI Agent SDK.• Design stateful deterministic and fault-tolerant agent workflows with guardrails routing and recovery logic.• Build modular agent components for use cases including classification routing reconciliation anomaly detection and reasoning.
Memory Reasoning Graph RAG & Model Context• Implement short-term long-term vector semantic episodic and graph-based memory strategies.• Design and develop Graph RAG pipelines using knowledge graphs to enable grounded and explainable reasoning.• Build Model Context Protocol (MCP) servers and tools to securely expose governed data and actions to agents.• Define structured reasoning paths execution graphs and evaluation frameworks to measure accuracy grounding latency and model drift.
Model Data & Platform Integration:• Integrate enterprise and open-source LLMs including GPT-4o Claude LLaMA Mistral and internal models.• Develop ingestion pipelines and backend services using Python FastAPI MongoDB Redis and event-driven architectures.• Embed agentic intelligence into Mastercard's Operational Intelligence platforms.
Production Delivery & Collaboration:• Deploy and operate systems on cloud-native infrastructure such as AWS EKS and Azure AKS using CI/CD pipelines and full observability tooling (OpenTelemetry Prometheus Grafana).• Partner with product platform MLOps and domain subject-matter experts to convert operational workflows into scalable AI systems.• Following initial platform launch build and lead a high-impact AI engineering team.
All About You• Demonstrated experience leading the architecture and delivery of an enterprise agentic AI product from initial build through production scaling.• Hands-on experience designing and implementing Graph RAG systems using knowledge graphs.• Hands-on experience developing MCP servers schemas and tools for agent-to-tool interaction.• Proven experience deploying AI/ML and multi-agent systems into production environments.• Strong foundation in distributed systems and microservices architectures.• Experience working in domains such as payments operational intelligence reconciliation fraud/AML compliance or disputes is a plus.
Technical Skills• Agentic frameworks and orchestration: LangGraph LangChain AutoGen AgentCore OpenAI Agent SDK• Retrieval and context strategies: Graph RAG vector search embeddings MCP• Large language models: GPT-4o Claude LLaMA Mistral enterprise LLMsTechnology stack: Python SQL APIs Kubernetes Docker FastAPI MongoDB Redis• AI system evaluation monitoring and observability
Mastercard is a merit-based inclusive equal opportunity employer that considers applicants without regard to gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada if you require accommodations or assistance to complete the online application process or during the recruitment process please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets information and networks comes with an inherent risk to the organization and therefore it is expected that every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors including but not limited to location job-related knowledge skills and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical prescription drug dental vision disability life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time 25 days of vacation time and 5 personal days pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Purchase New York: $179000 - $305000 USD