Director-AMP Program Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At American Express we are focused on providing the best customer experience everyday through a differentiated set of products and services. AXP's risk management capabilities are at the core of delivering the best customer experience, while managing credit and fraud losses to the lowest levels in the industry. With our mix of assets such as closed-loop data, machine learning models, underwriting techniques on a modern technology stack, we are re-imagining how payment experiences, and risk management converge in a more modern, digital, and connected world.

As the Director of Program Management, you will lead a strategic Authorization Modernization Program (AMP) to modernize AXP's authorization business process and platforms from legacy mainframe to modern distributed cloud native design. You will work with cross functional program/project teams to ensure the desired results are achieved, actively participating in long range strategy planning and clearly articulating the value proposition of the program.

This is an exciting opportunity for a practically minded professional with excellent knowledge of program management principles and a track record of their successful application in the Financial Services Industry. The incumbent will be working closely with the wide array of Strategy, Product, Technology teams, as well as partner areas such as Servicing and Operational Risk.

Key Responsibilities:

• Support the Program Management Office for AMP, including planning and coordinating day-to-day activities.
• Create program communication plans.
• Partner with key stakeholders to identify and prioritize projects and capabilities.
• Build and leverage relationships with key project stakeholders across multiple lines of business
• Collaborate with stakeholders to ensure program scope definition meets business objectives.
• Identify, document, and understand workstream and program dependencies
• Monitor AMP staffing and resource levels

Experience and Background:

• 5+ years of experience in transformational or change management roles.
• Experience in leading individuals and teams, both directly and indirectly in a matrixed environment.
• Experience in delivering large and complex projects in matrixed organizations and interacting with teams across all lines of defense.
• Strong problem-solving skills; ability to see the big picture with attention given to critical details.
• Demonstrated ability to successfully manage multiple priorities under pressure.
• Familiarity with Credit Card regulations.
• Excellent Microsoft Suite skills (i.e., PowerPoint, Excel, Word)
• Advanced degree in computer science, engineering, or a related technical discipline is preferred
• Certification: Project Management Professional (PMI) or equivalent Project Management certification is preferred
• Credit or Fraud risk knowledge and/or experience is preferred

Leadership Skills:

• Leader who can build, inspire, develop, and coach a team.
• Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority.
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
• Ability to communicate key risks to colleagues, business partners, and senior leaders.

Strong verbal and written communication skills

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.