Director, Application Engineering

To add motivating and energetic leadership talent to our Agency Manager & Waystar Payer Communications Engineering teams. The Director, Application Engineering will be responsible for managing multiple teams of brilliant Application & Operations Engineers as well as QA resources to build the award-winning products we offer to our clients. Our Directors are willing to jump in and roll their sleeves up in order to get the job done and are certainly highly technical and process management oriented.

What you'll be doing:

• Schedules projects and resources, and monitors project & operations case timelines; will ultimately be accountable for the success or failure of all team projects
• Motivates and provides guidance to team members to accomplish team goals through counseling, performance reviews, mentoring, and team building activities
• Coaches team members, helping them develop into more senior/experienced resources
• Works with the Business Product Owners to identify priorities for Application Development and enhancements; acquires resources for projects to fit the current and future needs of the Business
• Works closely and cohesively with other Managers within Technology, Payer Operations and Client Success.
• Plays an integral part in establishing, driving, and enhancing processes and procedures within the team, and within the Technology department as a whole
• Establishes training offerings, suited for individuals' needs, for them to progress
• Establishes priorities for Engineers and ensures that they have guidance and coaching in mentoring other team members

What we're looking for:

• 8+ years' experience managing Technology related staff and/or projects
• 8+ years' experience with Application Development or Engineering Operations teams
• Proven results managing project and case queues and improving productivity & quality
• Strong desire to succeed and help others succeed
• Strong organizational skills
• Excellent written and verbal communication skills
• Possesses a "Can Do" attitude
• Ability to work self-directed
• Extremely enthusiastic and upbeat
• Ability to manage, contribute to, support, expect, and embrace constant change

Preferred Skills:

• Bachelors degree in Technology or in a related area is preferred

This role is located in SLC, Louisville, Mid-town Atlanta or Duluth.

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.