Director-BPO Operations (Hybrid-Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Hiring! We're seeking a Director of BPO Operations to join our team! You will manage and provide direction to 20-25 professional Associates in the United States including Mangers, Supervisors, Senior Associates and junior Associates.

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remotely.

• Lead critical and complex initiatives that have been driven by regulatory changes and directing all activities related to project management and project testing, product enhancements and the implementation of regulatory requirements
• Oversee and direct the teams in facilitating the transitioning of new clients
• Oversee and manage all application developmental activities and product delivery of BR products
• Direct the analysis and review of complex initiatives and projects for the group and lead the team to ensure that the functionalities of newly developed products conform with technical specifications
• Ensure clients can implement new functionalities and enhancements to Broadridge's proprietary products by leading the final review of product and system testing
• Oversee the resolution of day-to-day client technical, operational and functional issues
• Serve as a lead and subject matter expert on strategies, technical and functional processes in multi-team projects
• Oversee and guide team through daily Options Expiration

Qualifications:

• 5-10+ years leadership and industry experience preferred
• Knowledge of MSFT Office applications (Excel/Word/Outlook/Powerpoint etc)
• Prior experience working on Broadridge products/platfrom preferred
• Strong project management skills and good familiarity with varying project management tools
• Experience utilizing best practices to lead and manage major corporate cost reduction initiatives and process improvement programs
• Ability to build true partnerships with internal and external stakeholders
• Excellent communication skills verbal and written
• Proven experience working and collaborating with business controls and internal & external audit reviews.
• Success motivating and aligning large cross-functional, matrixed teams striving towards a common goal
• College Degree BS/BA
• Demonstrated financial management and budgeting skills with the ability to positively impact an organizations bottom line
• Proven track record in strategic planning, tactical planning, business, and project management as well as customer and vendor relationship building
• Ability to work extended hours as need for Options Expiration coverage
• Demonstrated leadership skills with the ability to manage, coach and train staff.
• Ability to work cross functionally within IT and the business.

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].