Director, Business Operations

Who we are

 

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

 

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Job Description Summary:

Are you looking for a career path that combines strategy, analytics, operational practices and business insights? Business Operations provides strategic, tactical, financial, operational, analytical, and team management support for a wide variety of business planning and operations functions for the Product & Engineering Organization, led by the Chief Product Officer. The Business Operations Director will help support a range of multi-disciplinary operating rhythms and transformation initiatives to help shape, implement, and manage the Product & Engineering operating plan that will deliver on PayPal’s strategy. The position requires a seasoned professional with significant relevant experience, a broad well-rounded set of skills, a high level of energy, flexibility, perpetual enthusiasm to learn new skills and take on new responsibilities, and a demonstrated ability to thrive in a fast-paced environment. If you are highly skilled at leadership communication and collaborating across organizations as well as a fast learner with a can-do attitude, we would like to talk with you.

Job Description:

We are the central business operations team for the Product & Engineering Organization, working with the top Product Development executives and key leaders in the organization that ensures smooth ongoing business operations while look forward and enable the next wave of growth. We partner with Marketing, Sales and Risk teams to collaborate end-to-end on what is best for our customer as well as working very closely with corporate teams like Finance, Analytics and HR to optimize operations. This is a role with enormous diversity, complexity and is full of intellectual challenges. It will require superb mental agility with the scope for enormous value creation. The Fintech Industry is one of the highest growth, most competitive industries right now and PayPal has a strong position. This is an opportunity for someone who loves a challenge, wants to be stretched, who plays to win and plays as part of a team.

Responsibilities

• Execute Chief of Staff responsibilities for senior Product & Engineering Leaders
• Manage Operating Plan and KPIs; establish, lead and optimize holistic cadence of business to manage to the plan and outcome delivery
• Support the production of Operating Reviews to CEO and Executive Management team
• Work with leaders to translate the business unit strategy into workforce implications within the financials; provide strategic thought leadership to advise and structure the workforce strategy, plan, and initiatives, identify key themes, develop mitigation plans, and make connections of opportunities across functional areas.
• Create, manage, and maintain specific communications and cadence for All Hands meetings, Exec meetings, team meetings, ongoing communications
• Create opportunities for synergies across the business on topics such as developing business models, organizational design and cross-functional initiatives to drive long term business results
• Build productive relationships across the organization at all levels to drive influence
• Utilize frameworks to help structure the team’s thinking, drive visibility, and facilitate alignment
• Deliver written, presentation and verbal communication up to the senior executive level
• Provide high-level support to executive staff in leadership meetings, operational review meetings, and reporting progress against goals and status of internal initiatives
• Streamline/automate existing processes and recommend process improvements to improve the efficiency of the company
• Develop, track and report key business metrics in partnership with finance and analytics
• Partner and collaborate with cross-organizational functions such as Analytics, Data Science, Product, Finance, HR, and other Planning and Operations functions to help deliver on various objectives
• Be a thoughtful steward of the cultural values we strive for as a company (collaboration, innovation, inclusion, wellness)

Key Competencies

• Sharp business judgment, ability to see "big picture" and to prioritize
• Ability to work independently, deal with ambiguity, and meet deadlines in a fast-moving environment focused on results
• Highly accountable, with ability to independently lead and coordinate complex projects across multiple subject areas
• Build consensus among cross-functional teams and influence decision making within senior-level audiences
• Operate in a highly complex cross-functional matrixes organization structure to drive direction, decision making, and priorities
• Proactive, resourceful, and demonstrate intellectual curiosity to anticipate business needs
• Exhibit the highest standards of integrity
• Excellent verbal communication, presentation, collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels
• Outstanding written communication, analytical and problem-solving skills
• Highly skilled in the creation of presentations, new reporting mechanisms and other documents. High attention to detail with ability to synthesize information from multiple sources and distill it in crisp, clear language appropriate for a variety of audiences
• Strong analytical, strategic-thinking, problem-solving, and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles

Basic Qualifications

• 12-15+ years experience in directly relevant roles in technology, strategic, business planning and analysis, project/program management, financial management and reporting. Direct relevant experience within a larger, leading/high growth technology company is highly preferred
• MBA or MS required

Subsidiary:

PayPal

Travel Percent:

0

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].