Director - Business Operations

We’re open to candidates based in Canada.

As Director Business Operations you’ll ensure the business runs smoothly efficiently and in alignment with our strategic goals. This is a leadership role for someone who strives for clarity collaboration and driving meaningful outcomes through process and systems thinking.

You’ll evolve our Operations department overseeing Resource Management and IT/Business Automation. You’ll act as connective tissue across departments ensuring we have the right people tools and processes in place to deliver on our mission. The right candidate will bring a rare blend of operational precision strategic foresight and people-first leadership. You’ll see around corners remove organization friction and help Metalab scale sustainably - without losing its soul.

What You’ll Do:

Leadership & Strategy

• Partner with the executive team to translate company strategy into operational plans KPIs and systems that drive accountability and performance.

• Lead and mentor a cross-functional team spanning Resource Management and IT/Business Automation fostering collaboration clarity and ownership.

• Identify and remove operational redundancies across the business simplifying workflows improving communication and clarifying ownership.

• Champion scalable systems and tools that enable teams to operate efficiently and focus on high-impact work.

Resource Management

• Provide strategic direction to the Resource Management function ensuring talent is effectively aligned to business priorities and project demands.

• Oversee the design and continuous improvement of tools systems and reporting frameworks that provide visibility into utilization forecasting and project health.

• Act as an escalation point and strategic advisor ensuring the function operates with efficiency and foresight.

Information Technology / Business Automation

• Partner with the IT leadership of our parent company to provide strategic oversight of Metalab’s  IT function ensuring systems infrastructure and tools are secure efficient and aligned with business needs.

• Drive optimization of digital systems and processes across the organization to enhance productivity and data visibility.

• Oversee the implementation of business automations that streamline operations eliminate repetitive tasks and improve data accuracy. Collaborate with department leads to identify opportunities that deliver measurable impact.

Cross-Functional Partnership

• Act as a trusted partner to all departments ensuring Operations supports our collective business goals.

• Collaborate closely with People Operations to align on employee experience initiatives.

• Work with Delivery and Leadership teams to ensure resourcing hiring and systems decisions are made holistically and in support of company strategy.

• Work with Finance and Project Management to ensure our reporting provides the visibility necessary to make informed decisions.

• Bring a neutral objective lens to problem solving balancing competing priorities and helping teams align around shared outcomes.

What You Bring:

• 10+ years of experience in Operations Resource Management or Business Strategy with at least 5 years in a senior leadership role.

• Proven experience scaling processes teams and systems in a complex creative or technology-driven organization.

• Exceptional analytical and strategic skills with the ability to translate data into insight and insight into action.

• Deep understanding of operational frameworks and performance metrics.

• Strong leadership and collaboration skills. You know how to align diverse teams and personalities toward a shared goal.

• Comfortable making decisions in ambiguity and guiding others through change.

• A builder mindset - always looking for smarter simpler more sustainable ways to get things done.