Director, Channel Account Management

Reports to: VP Channel and Customer Account Management

Location: Remote

Compensation Range: Base salary and commission with an OTE of $210,000-$230,000, plus equity

What We Do: 

Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. 

Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award winning security platform and expert human threat hunters through dynamic products including Managed EDR and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks!

What You’ll Do: 

The Director of Channel Account Management leads a team who plays a critical role in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform.  

This role will be responsible for managing both team managers as well as individual contributors within our Channel Account Management organization, driving business efforts toward expansion, loyalty, renewals, partner satisfaction and everything post-sales success.

The Director will work closely with Channel Account Management Senior Leadership, our greater Sales organization, and our Marketing organization to come up with creative ways to help our partners meet their business objectives through training, education, and empowerment. 

This is a high-impact, high-visibility role that will be key in helping the company achieve business goals through partner satisfaction and engagement. Success in this position will be measured by partner satisfaction, retention, and expansion within our partner base.

Responsibilities: 

• Drive company growth across Net Dollar Retention and Gross Dollar Retention
• Develop and coach both managers and account managers, while upholding and maintaining Huntress’ core values
• Reinforce and develop partner enablement as well as sales process and procedures
• Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within strategic partner organizations
• Contribute to team goals around partner retention, expansion, and satisfaction
• Develop creative ways to engage with partners to enable growth and customer success

What You Bring To The Team:  

• 5+ years experience managing Channel Focused Account Management/Sales teams, ideally focused on small & medium sized businesses
• Strong knowledge of the MSP space, preferably related to the cyber-security industry
• Experience with HubSpot, or other similar CRM platforms
• Passionate about building a partner community:  providing value to your clients through developing deep relationships, understanding their business needs, and making product recommendations 
• Strong bias to action and ability to get things done efficiently and effectively

What We Offer: 

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy including vacation, sick time, and paid holidays
• 12 weeks paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans 
• 401(k) with 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees 
• One-time $500 stipend to build/upgrade home office
• Annual allowance for education and professional development assistance 
• $75 USD/month digital reimbursement
• Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status or any other legally protected status. 

We do discriminate against hackers who try to exploit small businesses.

Accommodations:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. Please note non-accommodation requests to this inbox will not receive a response. 

If you have any questions about your personal data privacy at Huntress, please visit our privacy page.