Director, Channel Partnerships

The Opportunity

Our One Medical for Business Client Services account team works closely with our channel partners to promote and deliver One Medical membership and services as a benefit for their clients and employees. As Director of Channel Partner Success, you will own the channel book of business and act as a key advisor to partners in rolling out successful programs with One Medical. Reporting to the Vice President of Channel Partnerships, you will work with the Channel Success team to lead a team and manage a portfolio of 14+ channel partners with a total of  225,000+ eligible employees, and collaborate with multiple internal departments at One Medical (Operations, Marketing, Finance, Sales, etc.) to service those relationships. You will be a member of a high-performing client success team working collaboratively to share best practices, support each other, and ensure we set up each partner relationship for success. You are an exceptional communicator, with a strong presence and ability to influence/persuade a wide range of audiences and quickly establish rapport with internal and external stakeholders. Additionally you bring strong planning and project management skills. Lastly, you will be set up for success if you can manage competing priorities while consistently meeting (or exceeding) your goals and overcoming setbacks. If this sounds like you, we would love to connect!

What you'll work on: 

• Scale our partner support model by continuing to build out out key workflows (e.g., account planning, reporting, growth forecasting), documenting and disseminating best practices and driving efficiencies through technology 
• Represent One Medical in executive level conversations with future and existing channel partners, owning partner success, renewal, satisfaction, and growth
• Lead a team to identify, prioritize, and pursue opportunities that drive satisfaction and growth with partners, actively engaging with partners to build products and services that meet their needs 
• Work cross-functionally and build trusting partnerships with key teams across the organization to ensure One Medical delivers on, and evolves, its commitments to our channel partners
• Build resources and processes that develop team members in order to ensure performance over time (support personal development plans, ensure aligned incentives, etc.)
• Own the overall health and success of your portfolio by assessing partner needs, rolling out communication and engagement initiatives, reporting results, and developing strong, long-term, consultative relationships with partners
• Service, manage, renew and execute against a portfolio of partner accounts, driving key program outcomes such as enrollment, utilization and partner satisfaction

You’ll need:

• 8+ years of experience in account & partnership management focusing on client retention and renewal with a minimum of 3 years solely partnering with national enterprise client accounts (5000+ employees/$1M contract size)
• Minimum of 2 years supporting clients in the benefits space or working with HR, and experience partnering with brokers to deliver benefits solutions
• Proven track record of meeting goals and deadlines, preferably inclusive of customer-retention or relationship management metrics 
• Skilled at communicating, both written communication & ability to present to a diverse group of stakeholders, including crafting and delivering compelling presentations and materials, creating narratives tailored to individual client needs
• Extensive experience collaborating with cross-functional teams to deliver complex customer/client solutions
• Skilled in Salesforce, G-Suite
• Experience managing negotiations, including contract negotiations, as well as experience working with client procurement teams

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time position located in any of our One Medical markets.

One Medical is committed to fair and equitable compensation practices.

The base salary range for this role is $129,600 to $219,000.  However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location. 

The total compensation package for certain roles may also include additional components such as a sign-on bonus, annual performance bonus, equity grants in the form of RSUs, medical and other benefits and/or other applicable incentive compensation plans. For more information, please visit https://www.onemedical.com/careers/.

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