Director, Clearing Operations

Provide leadership for a clearing broker dealer settlement team accountable for managing complex operations activities for clients and advisors. Settlement activities include Depository Trust Company (DTC) settlement, processing dividend and reorganization activities, and handling physical certificates. This includes resolving escalated advisor issues, leading process improvement initiatives, identifying and analyzing trends to implement solutions to increase advisor and client satisfaction, and managing strategic relationships across multiple channels for delivery of operations services.

Key Responsibilities

• Lead a team of professionals providing complex operations activities to advisors, including regulatory supervision to ensure that compliance and regulatory requirements are met. Ensure timely and accurate resolution of escalated advisor issues. Develop and manage cost effective, efficient and compliant operational strategies to ensure advisor and client's needs are met. Manage department P&L, focusing on managing controllable expenses, including vendors.
• Manage relationships with a variety of internal and external business partners and advisors to identify root cause of operational and service issues. Implement solutions to increase advisor and client satisfaction, while ensuring all operational, financial, and regulatory requirements are met.
• Provide thought leadership on process improvements and business transformation activities. Ensure effective implementation of strategies.
• Provide strong people leadership through effective coaching, performance feedback, and sound performance management practices. Act as champion for the team and intervene on matters that create roadblocks to individual or organizational success. Set department initiatives and aligns and sets individual performance goals.

Required Qualifications

• Education: Associate degree or equivalent (2-years).
• Experience: 7-10+ years of relevant experience.
• Active FINRA Series 24 or ability to obtain within 120 days. (Obtaining the Series 24 may include passing the Securities Industry Essentials exam plus the Series 7 top-off exam)
• Strong relationship management/influencing skills.
• Ability to analyze root cause for issues and implement solutions.
• Demonstrated ability to lead cross-functional process improvements.
• Previous people leadership experience.

Preferred Qualifications

• Education: Bachelors degree or equivalent (4-years).
• Active FINRA Series 24.
• Strong working knowledge of Broker Dealer Operations techniques (DTC or settlement experience is a plus)

About Our Company

We're a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business

CLEAR Clearing