Director, Client Management - FindLaw

About the Role:

Director, Client Management - FindLaw

The Director of Client Management - FindLaw directs a team to achieve channel revenue and retention goals. This role develops and maintains a management team that produces an industry leading employee experience that drives innovative, high-performing, customer-centric results and is responsible for leading the strategic direction of the team, with a focus on driving customer retention a positive experience. The director must also develop and maintain an organization that insures cooperation and coordination of retention and sales teams and furtherance of our digital strategies and utilization of our Mexico-based support teams

Specific Responsibilities:

• Increase retention and revenue in the assigned accounts across three differentiated service levels
• Collaborate with channel VPs and Directors in the development and implementation of the strategic and operational business plan
• Work closely with digital leadership to fully leverage digital capabilities to improve customer interactions and renewal outcomes, and with Mexico-based support teams to reduce time spent on repetitive activities
• Ensure teaming with sales channels to jointly develop new and existing business opportunities and maximize revenue in existing accounts
• Identify and embed key operating metrics to ensure renewal, retention and other KPI targets are met or exceeded; partner with digital, finance and other stakeholders to enable this reporting as coaching tools
• Set expectations and hold managers accountable to develop and coach their team to drive results, productivity and revenue growth
• Create an environment that attracts, coaches, develops and retains top talent, and develops an effective team of managers
• Develop a deep understanding of our customers, apply knowledge of business and market dynamics to provide value-add solutions and services
• Build constructive relationships across the organization with key business partners - including channel peers, marketing, human resources and finance - to drive the business forward
• Continue to drive important initiatives such as forecasting accuracy and reporting; large account risk monitoring and management; ; recruiting and hiring; training and education of managers and client managers; compensation strategy and application; and development of improved productivity tools

ABOUT YOU:

You're a fit for the role of Vice President-Business Transformation if your background includes:

• Bachelor's degree or equivalent experience required
• Minimum 5 years of sales management experience
• Mastery of sales and client management process and execution
• Past experience in a successful sales, sales support, digital retention or client management role
• Knowledge of law firm customers and workflow preferred
• Established knowledge of TR products, especially FindLaw, preferred
• Ability to partner and develop strong relationships with business partners
• Excellent time management and organizational skills
• Strong leadership, people management and team building skills essential
• Ability to identify problem areas, trends, and opportunities and ability to recommend appropriate action required
• Strong business acumen gained through exposure to multiple functions
• Excellent verbal and written communication skills and effective presentation skills
• Ability to articulate concepts and document procedures
• Strong creative problem-solving skills and the ability to negotiate and resolve conflict
• Ability to manage multiple tasks in a fast paced, changing environment
• Ability to work both independently and as a part of a team
• Strong process improvement orientation

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states (CA, CO, CT, NV, WA) and/or remote. The target total cash compensation range for the role in any of those locations is $182,000 - $338,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

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