Director, Client Operations & Integrated Project Management

Weber Shandwick seeks an experienced VP of Client Operations & Integrated Project Management for the New York Project Management team who will lead U.S. Client operations and serve as a strategic partner to senior account, creative, and strategic leads as well as manage project managers across a large healthcare client portfolio.

Responsibilities:

• Serve as strategic operations lead across a large healthcare account. Be able to work autonomously in role with solid decision-making skills.
• Build and sustain key relationships with internal account leads and client procurement and operations teams based in the U.S.
• Establish and lead onboarding processes, including educating team members on roles and responsibilities, processes and templates.
• Drive consistency in operational and project management skills and solutions; implement agency and client-side operational efficiencies and facilitate effective team integration.
• Work across multiple internal and client stakeholder teams to facilitate operational best practices.
• Proactively mitigate and provide creative solutions as issues and risks arise and share insights and improvement learning opportunities with extended PM team.
• Mentor and counsel team of U.S. PMs, continually assessing talent pool, resource needs, and assignments; optimize U.S. operational/PM infrastructure to scale with growth of business.
• Counsel teams in the development and maintenance of SOWs, guiding people on how best to manage day to day across all project workstreams. 
• Collaborate with Client finance team to review financial health of portfolio on an ongoing basis and report to leadership; ensure adherence to financial guidelines including consistent scoping.

Requirements:

• 10+ years of Project Management or Operations Experience (some healthcare experience is ideal but not required).
• Experience with different types of projects and deliverables, including: strategic presentations, creative concepting and development, video, digital, event-based programs and vendor integrations.
• Ability to effectively improve operations and processes at an agency and brand level.
• Strong financial management skills.
• Excellent communication skills.
• Strong experience with scoping, development of budgets and schedules for complex programs with multiple workstreams.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $110,000 - $135,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.