Director - Client Services

Who You'll Work With

Our Client Services team help organizations of all kinds redefine what's possible, give shape to the future-and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes. Our Slalom Phoenix office is looking for a Director in Client Services to bring a wealth of delivery knowledge to our clients while growing Slalom's footprint.

What You'll Do

• Drive revenue responsibility of $5m+annually
• Manage project teams ranging from 2-15+ consultants on-site, remaining accountable for employee engagement
• Responsible for 60% individual utilization target
• Establish, maintain and build Slalom's footprint within your assigned accounts
• Build high trust relationships with VP and C-level clients
• Work with clients to define and implement solutions that help them reach for and realize their vision
• Partner with your client(s) to help influence strategic direction and identify ways Slalom can come in to help them achieve business objectives
• Drive business development and contracting process, including accountability for profitability
• Partner with practice leads to help solution the correct engagement approach and scope for our clients
• Maintain awareness of industry best practices
• Own the overall customer satisfaction survey outcomes, including the transformational scoring that rates Slalom's overall relationship with our clients
• Participate in Slalom leadership forums and be an ambassador of Slalom's culture and values

What You'll Bring

• Minimum 10+ years of account/delivery management experience
• Strong delivery skills are required leveraging your past program management experience
• Prior experience in a senior leadership role in a consulting environment (required)
• Advanced project delivery across technical, business transformation, strategic programs, including all aspects of program management (preferably in an agile environment and delivering cloud and data solutions)
• Excellent negotiation, conflict management, problem-solving, and decision-making skills
• Prior experience meeting and exceeding revenue targets of similar size
• Experience managing account commercials, including pricing, profitability, and contracts
• Previous P&L management responsibilities

About Us

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 40 markets around the world, Slalom'steams have autonomy to move fast and do what's right. They are backed byregional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 13,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For five years running and is regularly recognized byemployees as a best place to work. Learn more at slalom.com