Director, Client Strategy (Hybrid Optional)

Hi.

We are Three Five Two, a people-obsessed growth company. Our vision is a simple, but powerful belief: what's good for people is great for business. We help companies find growth faster by leveraging our expertise in human-centered rapid validation and lean digital product development to help enterprises innovate at startup speed.

To solve these challenges we create user-centered, user-loved products and services that drive measurable business impact, with teams composed of product, marketing, technology, design, insights, project management and client success experts. We swarm at the beginning of work- using rapid iteration cycles to drive investment confidence and smart business decisions. Then we take this learning into the development cycle to build incredible products and services.

Are You a Connector?

We are looking for a Director, Client Strategy to join our team to be the chief architect for your client accounts. As a connector you thoughtfully combine people, knowledge and ways of working together to build success for our teams, clients and company.

You deeply understand a client's business as well as their personal motivators and pressures. This understanding means you can advise your clients on growth and risks, ensure that our engagements deliver business value, and empower your team to be more effective partners.

You'll own the senior client relationship and growth strategy across several accounts. The ideal candidate must be comfortable being the trusted advisor at all levels of our client's organization and have proven success at growing influence beyond a primary point of contact. You'll have the good fortune to work with some of our most long standing clients, as well as the opportunity to turn some of our new clients into long-term champions.

Within the organization, you'll partner with your Agile Project Management counterparts to build the right frameworks, methods and processes to ensure that client partnerships are healthy at the holistic and engagement level.

Like the rest of your Three Five Two crew, you'll also be a champion for human-centered design because you know that this will lead to great business results.

Responsibilities

Client Strategy and Growth

• Build enduring, strategic relationships with our clients marked as much by trust as by evidence-driven value
• Deliver on Three Five Two client retention and growth goals through Account Success Planning, proactively identifying risks and nurturing new revenue opportunities and expanding scope within existing opportunities

Empowering Teams

• Provide an insider's view to the client's world (competitive and company pressures, business insights, company dynamics)
• Coach on client communication and engagement with the goal of setting teams up for maximum effectiveness
• Identify opportunities to foster more successful engagements and deeper client relationships by consulting with/guiding the team during strategic planning and recommendation development

Company Support

• Provide visibility into portfolio and engagement health on a monthly basis, or more, as necessary
• Implement regular Account Success Plan reviews with leadership, detailing process and action plans for each account
• Build, implement and coach on frameworks, methods and processes for client retention and growth across the organization
• Act as a strategic advisor on industry best practices, emerging trends, business operations and growth strategies

Requirements

• Experience retaining and growing accounts through strategic expansion opportunities
• Experience developing bespoke client solutions that address business and product opportunities
• 8+ years of diverse business experiences with an emphasis on strategy, client and/or account management ideally specific to digital
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Excellence in collaboration across practices and integrated teams
• Experience in a Professional Services company
• Experience leading or participating in human-centered design methodologies like design sprints

Qualities we're looking for

• Understands both the strategic and tactical parts of the work, and can help teams navigate this as well
• Strong business acumen
• High emotional intelligence
• Comfort with ambiguity
• Commitment to excellence with a positive and resilient attitude

Benefits

• Freedom: We trust you to do your thing and do it well
• Professional Development: We set aside a training budget because we want to invest in you
• Work From Home: You can work from home every day or come into the office to work - it's your call. All we ask is that you live within driving distance of one of our offices in Atlanta, GA; Tampa, FL; or Gainesville, FL.
• Benefits: Health and dental insurance, employer-match 401K retirement program, PTO and more

Our values (we live by these)

• Everything starts with inspired people
• Teams do it best
• Embrace Change
• Be candid
• Show some grit
• Celebrate wins

A few more important things we as a company support, understand & value:

• Black lives matter
• Great ideas and talent can come from anywhere
• Non-traditional paths are OK
• So are traditional ones

Three Five Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Three Five Two is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Three Five Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Three Five Two will not tolerate discrimination or harassment based on any of these characteristics. Three Five Two encourages applicants of all ages. Three Five Two will provide reasonable accommodation to employees who have protected disabilities consistent with local law.