Director, Client Success

Softheon builds software and automation solutions for health insurers and government health agencies. Help shape the future of health tech while working from home with incredible benefits that reflect our commitment to expanding access to quality insurance. Work for a fast-growing, established, and profitable company where you can power what's next in healthcare.
Position Summary:
The Director, Client Success serves as a customer liaison in the industry for Softheon's biggest clients, while also mentoring and overseeing a team of fellow Senior Client Executives and Client Executives. You will have oversight to the purpose and status of each project and client engagement and with your decision-making capacity, provide perspective as needed and act as a sounding board for ideas and project issues and program impacts.
The Director, Client Success should have a passion for understanding software solutions and how they can impact the company's client's current and future operations. In this client-facing position, the Director plays a key role in helping to continue to expand external communication about the technical visions and market solutions the company is developing.
Requirements
Key Responsibilities (include but not limited to):

• Establish and cultivate relationships with the company's largest clients.
• Serve as an escalation point for various clients.
• Form relationships with leadership of the clients.
• Develop program assessment protocols for evaluation and improvement.
• Continuously assess performance; research and develop new capabilities; and systematically apply learning and knowledge to the program.
• Oversee multiple project teams, ensuring program goals are reached.
• Assess and communicate client requests and issues to Product and Engineering departments.
• Collaborate with internal departments and teams to identify and prioritize solutions and timelines for client issues and product enhancements.
• Mentor, train, and oversee a team of client executives, ensuring client executives are attending to clients' needs, questions, and requirements.
• Maintain organizational standards of satisfaction, quality, and performance.
• Manage program and project teams for optimal return-on-investment and coordinate and delegate cross-project initiatives.
• Identify key requirements needed from cross-functional teams and external vendors.
• Travel may be required to clients as requested.
• Must be available and on call in the event of any Emergencies that may arise.
• Travel required less than 15%

Qualifications:

• Bachelor's Degree in Business Administration or in another field of study related to the industry required.
• 7-10 years of work experience, preferably in an account management or supervisory role.
• Proficient in the use of computer and software spreadsheet programs, inclusive of MS Excel.
• Exceptional verbal and written communication and interpersonal skills.
• Strategic and detail-oriented leader with an ability to manage time, projects, and sales efficiency in a fast-paced environment while managing simultaneous projects and clients.
• Ability to form strong relationships easily.

Benefits
When you join Softheon, you will:

• Have an opportunity to add value to a diverse team of innovative professionals
• Rise to new challenges everyday
• Receive competitive salary and career growth opportunities

Softheon is an equal opportunities employer. We strongly believe that employing a diverse workforce is key to our success. We make recruitment hiring decisions based on each candidate's experience and skills. We value your passion to make healthcare affordable, accessible, and plentiful.
ABOUT US:
As a leading software development company, Softheon offers the decision to work remotely or in-office. Softheon earned multiple placements on the Inc. 5000 in recent years due to its rapid growth. Softheon's rich benefits offerings include unlimited PTO, 401(k) matching, and 80% of health care premiums paid.
Founded in 2000, Softheon's Software-as-a-Service (SaaS) and Business Process-as-a-Service (BPaaS) solutions solve complex challenges for health plans and government health agencies. Currently, Softheon's solutions serve 8 State agencies and over 80 health plans.
Issuers and consumers utilizing Medicaid, Medicare, and the ACA Marketplace benefit from Softheon's innovative technology that reduces administrative overhead and enhances user-experiences.
To find out more about Softheon please visit www.softheon.com .
To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.