Director - Clinical Operations

​​About the Role:

We are looking for an experienced leader to scale the team that supports the network of providers who work on the Hims & Hers platform - a key pillar of Hims & Hers growth strategy. Reporting to the SVP of Care Operations you will have ownership over all operational aspects of the provider experience to achieve a singular goal: Every patient gets access to timely high quality affordable healthcare. You will lead grow and inspire a cross-functional organization that spans credentialing marketplace optimization and provider acquisition & experience; ensure a world-class customer experience for both patients & providers; and oversee efficient daily operations. This role is highly collaborative and cross-functional; as the primary leader of the provider experience you will team with Product Growth Legal Medical leadership and others to provide strategy vision and direction for the clinical operations function at Hims & Hers.

You Will:

• Own complex problems: Build out and creatively scale the clinical operations team leading day-to-day oversight and execution on both existing processes and driving initiatives to improve compliance increase efficiencies and achieve marketplace balance.

• Collaborate closely with Medical Affairs Legal Product Marketing and Analytics to ensure that we continue developing innovative care models that deliver the highest quality clinical patient-friendly care.

• Own the strategic direction and infrastructure for managing supply to match demand in a rapidly scaling complex marketplace.

• Challenge status quo: Initiate and debate key strategic topics and opportunities from your team’s work and drive bold high-impact decisions.

• Build for scale: identify codify and implement data-driven decision-making across each part of your team. Set clear goals for both operational and financial KPIs for a growing operations team.

• Lead the organization by proactively identifying growth & optimization opportunities; collaborating cross functionally to structure measure execute and scale; and driving adoption and knowledge at all levels of the organization.

• Build and lead a high performing diverse responsive team and maintain a culture of excellence growth and fun.

You Have:

• 10+ years of combined management consulting and growth startup experience preferably in a GM or P&L management role at a high-growth DTC company or consumer marketplace clinical operations

• 5+ years of experience hiring managing and developing high performing cross-functional teams

• Success in a highly strategic analytical and operations role within a rapidly growing company: balancing quantitative and qualitative inputs for rapid accurate decision-making

• Results and growth oriented: Strong track record of ownership of both setting clear goals and delivering on results

• Experience working within applicable state federal and third-party regulations

• Strong leadership capabilities and ability to initiate and maintain cross-functional relationships

• Prefers to thrive and adapt in a fast-paced high-growth and rapidly changing environment

• Superb written and verbal communication skills; experience presenting to senior cross-functional technical and non-technical stakeholders in easily understood formats

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO company holidays and quarterly mental health days

• Comprehensive health benefits including medical dental & vision and parental leave

• Employee Stock Purchase Program (ESPP)

• Employee discounts on hims & hers & Apostrophe online products

• 401k benefits with employer matching contribution

• Offsite team retreats

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