Director, Cloud Engineering

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

This position is a technical managerial role, reporting to the VP of Cloud Engineering; and is responsible for leading and directing the design, development, implementation, optimization and operation of our public cloud infrastructure. Also manages the transition of microservices and workloads to the public cloud. In addition, this position will oversee the 24x7x365 operational support of systems, operating systems, software, firmware, servers and application support.

Essential Functions

Leadership & Strategy

• Leads teams in the architecture and engineering of the company's transition to the public cloud.
• Actively contributes toward the vision, strategy, organization and leadership of the cloud engineering function.
• Defines and enforces cloud engineering best practices, standards, and architectural guidelines.
• Works closely with cross-functional teams to gather requirements and translate them into cloud infrastructure designs.
• Provides technical expertise, strategic direction and guidance to ensure the delivery of resilient, scalable, secure and efficient cloud-based solutions.
• Provides effective leadership in developing highly engaged, high-performance cloud engineering teams, fostering a collaborative and inclusive work environment.

Cloud Infrastructure

• Leads complex and high visibility end to end projects through design, budgeting, testing, implementation and performance monitoring.
• Collaborates with architects and internal engineering customers to migrate microservices from first party infrastructure to AWS.
• Manages service deployments and has a strong knowledge of CI/CD systems and Infrastructure as Code (IAC).
• Represents the team for internal and external audits and compliance reviews.
• Partners with security, network, and software delivery on continuous improvement of infrastructure platform.
• Guides efforts applied to identification, enhancement and automation of applications and systems
• Enhances and matures the Agile software development lifecycle within cloud engineering team by applying industry best practices & processes.
• Keeps senior management informed of department progress, problems and solutions.
• Able to manage and prioritize request from multiple stakeholders while also ensuring that SLAs are adhered to.
• Enforces that standard test policies and procedures are followed
• Participates in and support initiatives for Business Continuity and Disaster Recovery Planning.
• Participates in the management of Vendor relationships and contract negotiations for Company's cloud computing platform.
• Focuses on both internal and external customers to provide best-in-class service, with an emphasis on efficient resource management and audit controls.
• Support the company's commitment to protect the integrity and confidentiality of systems and data

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and/ or experience typically obtained through completion of a Bachelor's degree in Computer Science, Engineering or related field.
• Minimum Ten (10) years or more of progressive direct and/or related experience in Engineering, Architecture, etc; with at least Five (5) or more years of experience with public cloud infrastructure.
• Proven track record in leading one or more engineering teams, building public cloud infrastructure is required; experience with AWS is highly preferred; experience with other cloud providers is a plus.
• Minimum 5 years on hands-on engineering management experience including Agile development best practices and experience both as a product owner and scrum master.
• Experience with comprehensive technology delivery that is secure and reliable including disaster recovery planning and operations, storage area network and redundant, highly available server and network architectures.
• Experience with infrastructure-as-code (IaC) tools like Terraform or CloudFormation.
• Familiarity with DevOps practices and tools such as CI/CD pipelines, version control systems and configuration management, monitoring and alerting.
• Experience with state-of-the-art technology, architecture and design concepts, operating systems, database systems, computer networking, and security.
• Experience with open-source frameworks and tools.
• Ability to own and manage technical debt and security vulnerabilities.
• Demonstrated experience leading the introduction of new technologies and standards into an evolving environment.
• Ability to define KPIs and implement the processes required to measure, monitor and meet.
• Demonstrate ability to work effectively in cross-functional groups and generate results.
• Must be able to excel in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical abilities.
• Excellent leadership, communications and interpersonal skills
• Ability to work independently and handle multiple deadline-driven projects simultaneously.
• Background and drug screen.

Preferred Qualifications

• Additional related education and/or experience preferred.
• As a leading financial services company, we operate in a highly regulated environment. Experience actively participating in external audits such as any of OCC, PCI, SOC2, FISMA etc. is highly desirable.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The pay scale for this position in CA/NY in USD per year is:

a minimum of $190,000;

a maximum of $230,000

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on legitimate factors considered at the time of job offer.

Early Warning Services takes into consideration a variety of legitimate factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.