Director, Cloud Operations

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot has an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions are delivered on time and without error.

Title – Director of Cloud Operations (CloudOps) 

Department – Technology 

Reports to – CTO 

Level – Level 7 – Director (For more information on our levels, read here) 

Employment Status – Full-time 

FLSA Status – Exempt 

Location – Remote 

What we are looking for: 

The Director of CloudOps will play a pivotal role in overseeing the architecture, deployment, and maintenance of our multi-cloud infrastructure. This individual will lead a team of skilled professionals responsible for the day-to-day operations of our cloud-based systems - reliability, scalability, and security. The ideal candidate will possess a strong technical background in cloud technologies, coupled with excellent leadership and strategic planning skills. If you are a CloudOps leader with a passion for driving innovation in the cloud and the practical experience to manage a fast paced, high growth environment, we encourage you to apply for this exciting opportunity. 

What you’ll do: 

• Strategic Planning: Expand and execute a comprehensive multi-cloud operations strategy aligned with the company's objectives, including capacity planning, cost optimization, and performance monitoring 

• Infrastructure Management: Lead the design, implementation, and management of our cloud infrastructure, ensuring high availability, fault tolerance, and disaster recovery. Manage a secure and rigorous change control process around the infrastructure.

• Team Leadership: Build and mentor a high-performing team consisting of members focused on CloudOps, DevOps, and DataOps. Foster a culture of collaboration, innovation, and continuous improvement. 

• Automation and Optimization: Drive automation initiatives to streamline deployment processes, reduce manual intervention, and improve efficiency. Continuously optimize cloud resources to maximize performance while minimizing costs. Be an advocate for Infrastructure as Code (IaC). 

• Security and Compliance: Work with our Information Security team to align on and implement robust security measures and best practices to safeguard our cloud environments against cyber threats. Ensure compliance with HIPAA, SOC2, and HITRUST. 

• Monitoring and Incident Response: Establish proactive monitoring systems and protocols to detect and address issues promptly. Lead incident response efforts, conduct post-incident analysis, and implement preventive measures to minimize future occurrences.

• Vendor Management: Manage relationships with cloud service providers, evaluate new technologies and services, and negotiate contracts to meet the company's evolving needs 

• Cross-functional Collaboration: Collaborate closely with other departments, including Engineering and Product Management, to support the development and deployment of new features and products 

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field

• Minimum of 10 years of experience in cloud operations or infrastructure management, with a focus on overseeing the strategy and operations of cloud

• Minimum of 5 years of Azure cloud experience including proficiency in infrastructure as code (IaC) tools like Terraform or CloudFormation. Experience with AWS and/or GCP is helpful as well.

• Minimum of 5 years of leadership experience with a track record of building and managing cloud operations and cloud engineering teams

• Proven excellence in maintaining multiple critical highly available, large scale environments and supporting the demand of 24x7

• Hands on experience managing incidents and reducing the frequency of incidents

• Strong problem-solving abilities and a proactive mindset towards identifying and resolving issues

• Expertise in automation, scripting, and configuration management tools 

• Deep understanding of cloud security best practices, network architecture, and data protection principles 

• Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders 

You’ll enjoy this role if: 

• You thrive in an innovative, fast-paced environment. You’re driven to improve existing infrastructure and processes without compromising on reliability, scalability, or security. 

• You want to manage and grow a team focused on a multi-cloud infrastructure and make a real difference in the healthcare industry 

• You enjoy the balance of being a strategic and hands on leader

#LI-Remote

Benefits: 

🌍90+ person remote work environment with flexible scheduling to encourage work-life balance 

✈️Remote Team Offsite 

🤑Competitive compensation plus yearly bonuses 

🌴A generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave 

💙100% Company paid premiums for Medical, Dental, Vision, STD, LTD, AD&D, and Life insurance for you and your family, plus a Company funded FSA & HRA of up to $2,000 annually 

💰401(k) Company Match plus a Company Contribution for all team members each year to help build financial security even if they can’t participate right now 

💸Generous Workspace Reimbursement – to help you optimize your remote workspace 

🔗For more information on our benefits, please visit our benefits page.

Sponsorship:

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

DoseSpot is an equal opportunity employer and we value diversity and inclusion. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation on the basis of race, color, ancestry, national origin, religion, sex (including sexual orientation, transgender status, and gender identity), pregnancy (including childbirth, lactation, and related medical conditions), age (40 or older), physical or mental disability, genetic origin, military service, veteran status, or any other protected status by federal, state, or local laws.  

Applicants have rights under Federal Employment Laws: 

• Family and Medical Leave Act (FMLA) [https://www.dol.gov/agencies/whd/posters/fmla]; 

• Equal Employment Opportunity (EEO) [https://www.dol.gov/agencies/ofccp/posters]; and 

• Employee Polygraph Protection Act (EPPA) [https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act] 

Compensation Range: $165K - $200K