Director Communities - Sales Operations

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Director Communities - Sales Operations will lead a centralized sales support staff that will build standards and ensure consistency across all regions while helping to grow the business. This role is key to ensuring the sales organization delivers exceptional results to our clients, by building and maintaining a solid support structure that provides excellent customer service internally and externally.
Responsibilities
Key Responsibilities include:

• Establish sales support workflow consistency by documenting and distributing process guidelines.
• Facilitate implementation of processes to improve sales support where necessary.
• Document specific data entry and process guidelines to ensure client information is properly captured for reporting and client marketing.
• Update sales support process guidelines when new products and processes are introduced.
• Work closely with sales management, traffic and other departments to receive and address feedback on sales support.
• Work closely with office managers on sharing of best practices and ideas.
• Conduct monthly conference calls with office managers to ensure sales support is on track and issues are being addressed.
• Facilitate and coordinate sales support training when necessary.
• Internal team leadership and development oriented approach

Qualifications
Key Experience/Achievements:

• Minimum 8 years experience managing client services/support teams, specific experience in Sales Operations and/or business analysis
• Experience working in a sales environment or customer/market facing role with a strong track record of managing day to day needs and strategic needs of a sales team to help grow revenue (ad sales a plus)
• Knowledge of modern customer relationship management (CRM) systems & reporting tools. Salesforce.com preferred
• Demonstrated success in the management of multiple simultaneous projects.
• Solid oral and written communication skills which provide a strong and confident executive presence
• Superior organizational skills and exceptional attention to detail.
• Complete understanding of all CMS office policies and procedures (for internal candidates)
• Experience working with traffic teams/familiarity with procedures a plus.
• Management Skills:
• Influence a matrixed and remote sales support team
• Ability to work in a fast paced sales environment.
• Ability to set high standards of performance.
• Ability to train and motivate staff.
• Skill at team building.
• Technical/Functional Competencies:
• Advanced Microsoft Excel and Access
• Saleforce.com experience (or related CRM)
• Novar and Strata (or related sales/order entry/traffic systems)

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty