Director, Consulting Insights

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The People Analytics team is growing quickly as we scale insights to all roles across the company. Join a highly-skilled team to collaborate with and develop unique solutions. This role will have the opportunity to lead a customer-facing arm of the People Planning & Insights team in support of a portion of Visa’s Functions and Regions. The leader will be responsible in driving priorities across our analytics products, workforce planning processes, and ad hoc analyses in support of their customer group.

The leader will be responsible for organizing the team to partner across COEs to ensure we scale data-based decision making aligned to the Enterprise strategies. It’s a great opportunity to be on the cutting edge of the biggest problems at Visa and helping design new solutions or collaborating will all the different product experts on the team.

This role is an opportunity for a highly-motivated individual to develop a vision and leave their mark in helping Visa retain and grow its competitive advantage in talent. The ideal candidate will be able to teach and coach strong strategic, analytical, consultative, and communication skills throughout the team. They will thrive managing concurrent projects while working with a cross-functional team to drive outcomes. We are looking for someone who enjoys operating in ambiguity and uses creativity to overcome challenges.

Primary responsibilities include:

• Acting as an internal consultant to Functions and Regions, ensuring their needs are expressed throughout all of our self-service tools and resources, while also providing consulting support as needed
• Teach and educate the team on consulting skills, building out the expertise in storytelling and facilitating strategic workforce planning conversations
• Own monthly and quarterly reporting processes, ensuring the insights provided are connection to action planning within their client organizations
• Identify requirements for new dashboards, data science models, and predictive planning solutions and working with the right product owners on the team to influence their roadmaps to support customer needs
• Collect feedback from customers and coach team members to ensure we are providing the best customer experience
• Develop mechanisms across the team to ensure we can prioritize across the customers and balancing the competing needs from across the organization

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
• 10 or more years of work experience with a Bachelor’s Degree or at least 8
years of work experience with an Advanced Degree (e.g. Masters/
MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred Qualifications:
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years
of work experience with a PhD
• Experience consulting in the People Analytics space, providing insights and
stories to customer groups across COEs and Business Units
• Experience providing requirements to developers and product owners,
ensuring customers’ needs are considered
• Experience in prioritizing across customers and facilitating discussions
around roadmap planning
• Prior consulting or corporate experience focused on areas outside of the
People Analytics space (ie. Finance, Marketing, Sales, etc.)
• Previous leadership experience, coaching team members in their ability to
consult
• Experience working in an agile environment, breaking down work into various
tasks, identifying dependencies, and managing capacity through a sprint
planning process
• Experience in data visualization tools and expert Powerpoint/Excel skills
• Experience leveraging tools such as Workday, ServiceNow, Tableau, Qualtrics,
and R/Python

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 163,000.00 to 212,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.