Director, Content Marketing

Clickatell is a digital commerce leader. We enable brands to connect, interact, and transact with their customers inside of the chat platforms they already use.

For over 20 years, we have built a global culture rooted in our 4 core values - Curious, Creative, Collaborative, Champion. While every company has them, few truly live by them, and use them as guide posts for how we run our company. It's something you can feel in your everyday interactions with fellow employees.

We take smart risks, we ask why, we involve others, and we find a way - always.

We are looking for an experienced Director, Content Marketing who will be responsible for developing content, messaging, and supporting demand generation programs that fuel brand awareness, pipeline growth, and customer success. In this role, you be a key leader within the Brand Marketing Group and key collaborator across the extended Marketing organization and other areas of the business.

As the Director, Content Marketing at Clickatell, you'll bring a marketing and publishing mindset, a passion for emerging technology, and proven experience developing content strategy, including the understanding of audience personas, customer journey maps, content distribution plans, and multi-media content. You will bring your background as an experienced leader, collaborator, problem-solver, idea generator, and storyteller, leading a team of writers to build relevant, impactful content that reaches the Clickatell market personas - while also rolling up sleeves and creating content yourself. You will work closely with the creative team, web team, PR team, and acquisition teams, as well as across the product marketing, product, and sales functions to deliver industry leading content.

The Director, Content Marketing must be a leader capable of activating and coaching a highly effective team that is deadline focused, goal oriented, and strategically minded. This leader will have stellar written and verbal communication skills, taking initiative to clearly communicate plans and progress to various stakeholders and senior leaders. This role reports to the Vice President, Brand Marketing.

*This is a REMOTE position with the expectation of primarily working US east coast business hours. We prefer candidates who are commutable to the Greater Atlanta area*

Requirements

• Bachelor's degree in communications, marketing OR equivalent experience;

• 7+ years of related experience in content management with a portfolio (or writing samples) of results-driven, innovative writing that shows diverse experience developing a wide range of different content types and formats ideally in a B2B, SaaS organization
• 3+ years experience leading an in-house content team that is geographically dispersed, plus managing external agencies and resources;
• Strong familiararity with adjacent disciplines to content development, such as visual or graphic design, digital design, print materials, and video editing;
• Ability to work in a fast-paced, high-pressure environment while being highly organized and detail oriented;

• A desire to learn, grow, and be a part of something bigger;

Benefits

Being a Clickatell Champion means no 2 days are exactly the same. You'll have an opportunity to partner with passionate, smart people in a global organization obsessed with building simple, scalable solutions for our customers. We envision a world where delightful customer experiences are the norm and we're always looking for talented people to join the team and contribute to our mission of revolutionizing customer experiences through innovation and engagement.

Perks of the Role

• Health Insurance
• 401k contribution

• Quarterly performance incentive bonus
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your PTO

• Remote-friendly working and access to office hubs as required.
• Home office set-up with laptop, monitor and other related items.

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn't just about a whole lot of different people working together all having their say - it is about us creating a place where we all feel that we belong. It's in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.