Director, Content Strategy

About this role:

This role is for a senior individual contributor in the Research Architecture team within Gartner's Content Strategy organization focused on innovating the core processes, systems, guidance, and content architecture that enables Gartner Research & Advisory (R&A) to deliver actionable, objective insights to clients and to support business growth, client engagement and retention.

What you will do:

• Owns complex R&A-led initiatives, programs and projects from identification and ideation, design and creation, as well as implementation and ongoing business management to ensure the forecast benefits are met.
• Works independently, as well as collaboratively to achieve results.
• Partner with and influence stakeholders across all business teams including R&A, IT, Sales and Client Services.
• Collaborate with the senior stakeholders on your team to scope and prioritize projects.
• Supports execution of methodologies and content architecture by leveraging best practices in:
  • Process management - demonstrate effective process management through process design, execution and service excellence.
  • Process design - design excellent processes and/or optimize existing processes, using convention of efficiency, simplicity, leverage, data utilization, and change management.
  • Process execution - end to end cost management, effective use of resources and feedback in all processes, effective and timely issue resolution and root cause analysis.
• Develops business cases and scope documents for projects.
• Creates project plans and supporting documentation for each project.
• Works with IT (and others where applicable) to develop requirements and ensure fast and accurate development of new tools and content types.
• Designs and delivers program communications and presentations to all levels of management within and beyond R&A.
• Identifies opportunities for innovation and continuous improvement.
• Establishes criteria and develops reports and analyses that assess and manage the effectiveness of initiatives.
• Guides and matrix manage project teams, coaches and mentors project managers and team members.
• Maintains an excellent understanding of distinct R&A content and products and can help and support Gartner associates related to any aspect of the content or products.
• Provides input and support to peer teams where required.
• Contributes to the delivery of Gartner business goals by developing and implementing research strategy programs that improve client engagement and retention, by improving the organization's ability to deliver must-have content and support compelling interactions to clients.

• Ensures methodologies programs demonstrate value and return on investment, increase Research content visibility, enhance the customer experience and improve analyst/expert effectiveness.
• Portfolio of projects is managed, reported and communicated through their lifecycle and delivered to defined purpose and deadlines as expected to grow and scale the business.
• Research requirements are surfaced, documented and implemented.
• Creates reporting, training and communications efforts to ensure projects are delivering on purpose and business impact.

What you will need:

• Minimum Bachelor's Degree; Master's degree preferred.
• 8+ years' experience, with progressive responsibility, independently managing complex programs, projects, and processes that demonstrate positive business impact within a large and complex organization.
• Demonstrated track record of designing and managing optimized processes, projects and programs in a global workforce environment.
• Excellent written and oral communication skills and the ability to communicate effectively with a broad spectrum of roles and titles, including senior executives.
• Ability to work independently and as a collaborative team player, with excellent time management & prioritization skills to effectively manage a diverse workload, multiple non-routine complex projects, with many concurrent priorities and tight deadlines.
• Strong business acumen, able to see the big picture and make complex tradeoffs to optimize outcomes.
• Proficiency in drawing inferences from data and creating charts and consumable graphics.
• High fluency in Microsoft Excel, Word and PowerPoint.
• Experience working with enterprise applications, databases, analytical tools, and standard reporting tools.

Who you are:

• Demonstrated track record managing content, strategy or product and/or product strategy and programs.
• Experience working in a complex and fast paced global workforce preferably in Research, Consulting, or Media industries.
• Demonstrated track record for leading change management initiatives.
• Design thinking, customer/user experience, and/or market research skills
• An understanding of a variety research methods and their application

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:77182

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