Director, Creative Account Management - Hybrid

ULTRA MOBILE is seeking a talented Director, Creative Account Management to join the Creative team! Individual reports to VP, Creative Services. Role is hybrid. 

This role is a hybrid opportunity that requires a local commutable distance to the HQ Costa Mesa, CA office as needed.

ABOUT THE ROLE

In this position, you will be responsible for managing our portfolio of deliverables. You will have opportunities to optimize agency processes and problem-solve across creative lanes (graphic design, copy, ux/ui, animation). You will work closely with our creative directors, brand and D2C stakeholders as well as cross-functional teams.

Your usual day of awesomeness includes:  

• Lead the Project Management team, overseeing all project management including process and project volume assessment across 4 creative swim lanes: copy, ux/ui, animation and graphic design. 
• Develop and mentor 6+ team; initiate 1:1s, L10s, quarterly reviews and goals.
• Oversight of print production management, sourcing and talent/agency contracts.
• Responsible for augmenting creative freelance resources as needed.
• Assess and track bandwidth of the creative team, managing the resources of the group to prioritize requests, maximize efficiency, and generate best-in-class results.
• Partner with Brand and D2C teams within our marketing department to reinforce or optimize agency process 
• Proactively communicate schedule and scope changes; predict and escalate resourcing issues and project/program issues as appropriate.
• Provide clear communication and updates to internal clients on high level project status and updates
• Partner with Creative Directors to ensure the agency is aligned internally and outwardly on timelines, priorities, feedback and scope.
• Partner with VP of Creative Services to build out appropriate processes and solutions.

WHAT YOU BRING

• 10+ years of experience overseeing agency operations and/or directly supporting the head of the agency.
• Experience directly managing reports/teams across varying levels of experience.
• Demonstrated experience managing and working with small-to-medium teams of cross-discipline resources across multiple locations.
• Experience in creative project management tools in addition to fluency in MS Office and Google Suite. Knowledge of creative tools: Adobe, Figma, Braze a plus.
• Must have full understanding of development times involved in design, creative, production and digital processes as they relate to workflow.
• Must be self-managed, self-motivated, proactive, detail oriented, extremely organized and a collaborative team player.
• Must have demonstrated ability to manage multiple projects/priorities that are in constant motion.
• Excellent understanding of internal agency process.
• Proactiveness with the ability to anticipate needs of creative resources.
• Must have a working understanding of the internal creative process and what is needed to maintain a creative environment.
• Candidate must be a proven facilitator of information, with exceptional follow up skills and a keen sense of urgency.
• Must have strong workflow management, planning, problem solving and communication skills.
• B.A. in related disciplines.

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, vacation, retirement and equity options in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email [email protected].

Covid-19 Vaccination Requirement
UVNV, Inc. has adopted a mandated vaccination policy to support the health and safety of our team members and our community. The Company requires all employees to be fully vaccinated. The Company will provide accommodations based on medical condition or sincerely held religious beliefs or practices. Please let us know if you’d like to discuss the policy or available accommodations before proceeding with our recruitment process.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

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