Director, Credit Risk

Flex is an early-stage, remote-first FinTech startup that is bringing flexible payments to recurring bills. It’s hard to believe that it’s 2022 and you’re still not able to choose when you pay your bills. Flex is here to change that! Flex is a multi-bill platform. We began by revolutionizing rent — Americans’ largest recurring bill. We enable our users to pay rent and bills throughout the month on a schedule that better fits their finances. With Flex, everybody can better manage their bills and budget. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we plan to scale to 300 team members in 2022. Will you be a part of the team?

The Credit Policy Manager role is part of the Credit & Risk team, which focuses on Credit Underwriting and Fraud Prevention. This leader will be responsible for building account level performance-prediction models, and incorporating these models into our valuation frameworks. The analyst will also be expected to use these models and tools to recommend changes to automated underwriting policies, including changing pricing, line assignment, and approval decisions. The manager will work closely with finance, analytics, and development teams across the organization, to ensure flawless execution of recommended policy changes, and to build analytic tools to scale the productivity of the team. 

We are looking for enthusiastic people with strong integrative thinking and analytic skills and the ability to operate in a white-space environment. The Manager is expected to be able to work with other Flex team members across multiple functional roles including Analytics, Sales, Customer Service, and Product Development teams located across geographies. This individual is expected to be able to communicate to senior level audiences. As the portfolio grows, the Manager is expected to build and lead a team.

• Enhance and improve our credit underwriting models, systems, and policies
• Utilize existing and proposed data sources and tools to improve underwriting policies and models
• Maintain the procedures and rules used to manually evaluate credit applications
• Optimize and maintain forward-looking valuations frameworks at both the customer and segment level
• Work closely with product and development teams to implement recommended strategies
• Communicate findings and recommendations to Senior Leadership within the organization
• Analyze loss and performance trends in the existing portfolio, including working closely with Flex’s finance team to drive periodic budget and forecasting exercises
• Provide input and guidance on investments in external data sources or underwriting tools

• Bachelor’s degree or better from an accredited college or university
• 6+ years of experience in the financial services industry
• Experience with financial lending products, including an understanding of the economic drivers of loans, line-of-credit and credit-card tradelines.
• Experience with Credit Analysis, Business Intelligence Analysis, or Data-Driven Product Analysis. 
• Strong Integrative thinking skills, and ability to understand and solve complex business problems.
• Ability to create and present recommendations for credit underwriting policies.
• Demonstrated ability to work cross-functionally with different roles within the organization
• Creative, motivated, out of the box thinker.
• Can-do thinker with an ability to focus on the customer
• Strong organizational skills with attention to detail and follow through.
• Strong technical ability in SQL and MS Excel or GoogleSheets

• Competitive pay
• 100% company-paid medical, dental, and vision
• 401(k) + company stock options
• Unlimited paid time off + company paid holidays
• Parental leave + IVF and adoption support
• Flex Cares Program: Non-profit company match + pet adoption coverage
• Free Flex subscription