Director, Crisis Management and Continuity of Operations

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles .
The Global Security Organization (GSO) plays a meaningful role in delivering on Snap's "Duty of Care" to its employees, guests, and customers - while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.
We're looking for a Director of Crisis Management and Continuity of Operations to join our Global Security team!
What you'll do:

• Set the strategic direction of the governance, execution, and maturation of the Crisis Management, Incident Response and Business Continuity Program.
• Direct the development and communication of the crisis management program's structure and strategy.
• Establish and maintain strategic relationships with key program stakeholders and cross-functional partners to drive business strategies, build resilient business processes, determine impact on recovery strategies.
• Lead all aspects of the development of policies, standards, emergency response playbooks and promote risk management, a culture of safety and continuity of operations.
• Understand and apply internal policies, standards, procedures, laws and regulations, and industry standard methodologies with respect to business continuity and incidents and crisis response.
• Drive business continuity plan development and manufacturing/lab safety operations, to include training and exercise delivery.
• Develop sophisticated scenarios and execute tabletop exercises and working sessions to develop corporate capabilities to respond to incidents expeditiously.
• Serve as an advisor to the lines of business and Executive Team on business continuity planning and incident and crisis response.
• Provide timely mentor, feedback, and direction to employees to help them develop their capabilities and enable them to perform to their potential.
• Coordinate emergency response both internally with Snap and externally with outside responders and security operations. Coordinate with local authorities regarding local risk assessments and current data and have the ability and discretion to report accordingly to leadership.
• Liaise with public safety to ensure community relations and training. Lead global contracts with security vendors and act as a single point of contact for global vendor leads.

Knowledge, Skills & Abilities:

• Professional demeanor that inspires confidence with outstanding communication and relationship building skills; effective at building trust and the ability to deal directly with team members across all levels of the company.
• Ability to lead people across a diverse range of services and needs.
• Ability to build and manage a budget effectively.
• Must be able to manage third party contractors within an agreed budget and timeframe.
• Comfort with ambiguity and ability to take initiative.
• Innovative, calculated risk-taker who learns from mistakes.
• Established professional relationships with international and domestic partners within law enforcement, intelligence agencies, etc.
• Experience working with Senior and Executive management in a training, consultative, and/or advisory capacity

Minimum Qualifications:

• 15 years of related work experience with a Bachelor's Degree or at least 10 years of related work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 5 years of related work experience with a PhD
• Strong analytical skills, attention to detail, critical thinking, and problem solving
• Possess strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various levels
• Ability to research and manage multiple projects and deadlines simultaneously, exemplifying a self starter attitude

Preferred Qualifications:

• Homeland Security or other recognized training and certifications
• Experience in leading and developing programs in the technology based sector
• Possess strong understanding of Google Workspace, Everbridge, Fusion technology systems
• Environmental Health and Safety program leadership and experience

Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.

• Zone A (CA, WA, NYC) : The base salary range for this position is $230,000.00 - $335,000.00 annually
• Zone B : The base salary range for this position is $219,000.00 - $318,000.00 annually
• Zone C : The base salary range for this position is $196,000.00 - 285,000.00 annually

If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at [email protected] .
Our Benefits : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!