Director CRM Operations

Responsibilities:

• Acts as a trusted source of knowledge in Marketing Cloud best practices and its growing number of capabilities.
• Contribute to and lead efforts in the deployment, maintenance, and support of current and new Marketing Cloud deployments.
• Collaborate with a cross functional team to determine the best path for Salesforce platform implementation, configuration, data migration, and integration.
• Help design, code, test and review iterative improvements.
• Build customer relationship email/mobile automation solutions to reach and acquire new members.
• Build custom queries in Automation studio to segment audiences.
• Maintain and document technical processes and marketing automation procedures.
• Participate in or lead complex troubleshooting and resolve critical technical issues.

Qualifications:

• Bachelor’s degree or equivalent experience in Marketing, Computer Science, Information Technology, or related field.
• 5+ years of understanding and experience working hands-on in Marketing Cloud implementations.
• 5+ years’ experience of programming languages in SFMC including SQOL (and Query Studio experience), AMPscript, HTML and CSS, SSJS and/or JavaScript.
• SalesForce Marketing Cloud Certification (SFMC).
• Progressive levels of responsibility within a fast-paced environment.
• Ability to engage, educate, influence and guide others at all levels.
• Strong analytical and problem-solving capabilities.
• Strong interpersonal skills.