Director, Customer Data, Metrics, and Reporting

The Data Analytics team at  Realtor.com sits at the heart of this mission. We process and analyze terabytes of data daily, enabling decisions for millions of home buyers, sellers, renters, dreamers, and real estate professionals. Our goal is to use this data to make the home buying experience a breeze for our consumers. We empower them with the most up-to-date information on properties, help them find their dream homes in the least amount of time, and match them with the most suitable realtor to meet their unique, individual needs.

The Role: As Realtor.com is a two-sided platform helping match the consumers on our site and apps to our paying customers, this role will be focused on standing up a new team that will develop and maintain the analytic data layers, metrics, and reporting capabilities to further the understanding of our customers in order to optimize business decisions. This is a key role within the Finance and Revenue Analytics team and will build the foundation to bring the team’s capabilities to the next level.

What will you do?

• Lead the Customer Data, Metrics, and Reporting team
• Develop the strategy and operational frameworks for creating and maintaining analytical data layers to support the broader business to enable a full understanding of their customer base. Build frameworks for data quality and governance to ensure that quality data is flowing into the ecosystem.
• Develop roadmaps for enhancing existing revenue-focused metrics as well as developing new customer-focused metrics (e.g., Customer Lifetime Value). Build operational frameworks to develop metrics, track them, and alert for discrepancies.
• Build enterprise reporting capability focused on delivering customer insights to executive levels.

What will you bring?

• Bachelor’s Degree in a business-related or quantitative field 
• 10+ years of professional experience in analytics, 5+ years experience managing people. Preferred having experience building a team from the ground up as well as managing vendor relationships.
• Experience building and managing analytic data layers. Knowledge of ETL processes, data environments, data governance principles, etc. Knowledge of DBT, Airflow, and Snowflake preferred.
• SQL fluency with preferred experience using a scripting language like Python or R.
• Experience in managing metrics that are monitored at the C-Suite level. 
• Preferred experience in leading reporting/data visualization capabilities.  Understanding of infrastructure, monitoring, and alerting necessary to support highly visible and business-critical reporting. Tableau experience preferred.
• Demonstrated ability to develop a roadmap for complex technical initiatives and effectively communicate progress against that roadmap.