Director, Customer Enablement

Integration meets innovation

Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

If you are passionate about solving integration challenges and believe that integration should be easy and simple for both technical and business users, then this is the role for you!

As the Director, Customer Enablement, you will lead the development and execution of advanced customer engagement and enablement strategies. You will be actively involved in defining the customer journey through innovative training programs, certification, and adoption frameworks. This role requires a blend of strategic vision and operational expertise to enhance the overall customer experience and drive product adoption and overall customer satisfaction.

Key Responsibilities:

Strategic Leadership and Vision:

• Develop and refine the customer enablement strategy to support all phases of the customer lifecycle, from onboarding through to advocacy.
• Collaborate with cross-functional teams including Product, Sales, Marketing, and Technology to integrate customer enablement strategies with overall business objectives.
• Lead the adoption and implementation of new customer engagement technologies and methodologies, including interactive training processes.

Operational Execution:

• Oversee the creation and maintenance of a comprehensive suite of customer resources, including on-demand training, live workshops, master class, and related advanced certification programs.
• Implement and manage customer engagement platforms and tools that facilitate effective communication and problem-solving capabilities.
• Monitor, analyze, and optimize the effectiveness of customer enablement programs through metrics-driven (e.g. OKR) outcomes and customer feedback.

Team Management and Development:

• Manage and build a high-performing customer enablement team, fostering an environment of collaboration, innovation, and continuous improvement.
• Provide mentorship and professional development opportunities to team members, ensuring alignment with industry best practices and personal career goals.

Requirements:

• Bachelor’s degree in Business, Education, Technology, or a related field. Master’s degree or MBA preferred.
• 8+ years of experience in customer success, customer training, or enablement roles within the technology sector, preferably in iPaaS or related fields.
• Proven track record of developing and implementing successful customer enablement programs.
• Experience in leading teams and managing cross-functional projects.
• Strong leadership and communication skills
• Expertise in the latest customer engagement technologies and platforms.
• Ability to analyze data and use insights to drive decisions.
• Innovative thinker with a strong customer-focused mentality.
• Demonstrated success in building and scaling customer engagement in a fast-paced, technology-driven environment.

Celigo reasonably expects to pay a base salary between $150,000 to $165,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Benefits

For this position, we offer unlimited PTO, wellness days, and holidays to recharge and spend time with family and friends. Additionally, we provide a strong benefits package, a tech stipend, recognition opportunities, and many other cool perks.

Why Celigo

• Ceilgo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2024 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI.
• Remote-first culture
• Competitive compensation 
• High-growth, collaborative, and inclusive work environment
• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
• Generous benefits package, including parental leave
• Monthly tech stipend
• Recognition opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender  (including pregnancy, childbirth, breastfeeding, or related medical conditions),  sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics)military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Employees and applicants are also protected against retaliation.  Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.