Director, Customer Solutions - Lifetime Financial Help

Job Description:

The Role

As a Director, Customer Solutions you will work within the Lifetime Financial Help Product Area as a member of the Customer Solutions Chapter. Along with the Retirement Income Open Architecture Squad Leader, you will focus on enabling new retirement features and offerings in a complex environment which requires collaboration from both internal and external partners. Directors in Customer Solutions must be highly motivated, “self-starters” with a sense of ownership, and a strong desire to succeed.

The Expertise and Skills You Bring

• Bachelor’s degree or equivalent years of experience required; MBA preferred.
• Agile mentality; experience with Jira or similar Agile backlog management tool preferred
• Self-starter who can translate strategic goals and ideas into action quickly, conceptualizing, developing and delivering strategies that meet customer needs
• Strong consulting orientation with a demonstrated ability to establish both internal and external relationships
• Strong technology background with the ability to actively participate in detailed discussions, helping make technical trade-offs
• Demonstrated negotiation and influencing skills with partners across domains
• Understand Workplace Investing business and organizational structures
• Detailed knowledge of Fidelity’s defined contribution workspace and preferably record keeping components
• Excellent strategic and critical thinking, analytical and problem-solving skills
• Ability to clearly articulate product vision and features
• Outstanding listening, communication and facilitation skills
• Proven time management and organizational skills; able to balance multiple competing priorities
• Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster
• Proficient in MS Word, Excel, Mural and PowerPoint

The Value you Deliver

• Identify, define and articulate strategic product initiatives/roadmaps for the squad
• Effectively present information and roadmap progress to Product Area and Domain leadership
• Accountability in ensuring the features delivered meet customer needs and bring the product vision to life
• Work with key partners to identify product and integration enhancements and maintain awareness of market trends
• Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion

Certifications:

Category:Product Management

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.