Job Description
TrustYou is on a mission to help make guests happy! Listening to Guest Feedback is a key driver for making customers happy, refining products and services, and overall business strategies. At the heart of TrustYou is the Customer Experience Platform (CXP), a robust solution facilitating seamless customer interaction. This groundbreaking solution delivers actionable information tailored to specific needs on both property and chain levels, setting new standards in the industry. To find out more visit www.trustyou.com.
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We trust you make an impact!
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At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginners mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy!Â
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Director Data Partnerships (all genders)
Location of the role: Germany (Remote)
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As a Director Data Partnerships at TrustYou, you will direct and oversee global data partnerships and key accounts at TrustYou. You will implement short- and long term strategies for building client relationships, generating new business and driving revenue growth. In this position, you will proactively lead the business’s strategic account planning processes and develop performance objectives, sales targets and ensure that our clients receive seamless high end service.
In your role, you will make an impact by…..
- Driving Sales and Strategic Account Management Initiatives:
- Grow TrustYou’s global presence through new partnerships and customer acquisition, with OTAs, TMCs, Booking Engines, Loyalty Companies, and more.
- Oversee and nurture relationships with TrustYou´s global data integration clients and technical partners, driving forward a global and regional client engagement strategy aimed at long-term retention
- Identify key product initiatives between top-tier clients and TrustYou and orchestrate opportunities to expand the company's business with global accounts
- Provide insights to help shape the company's strategic approach to global account management
- Negotiate, manage and execute contracts to enable topline account revenue growth and deliver cost optimization
- Prepare and perform quarterly business reviews with key internal and external contacts
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- Fostering Cross-Functional Collaboration:
- Collaborate with other departments (e.g., Marketing, Product Development) to drive product optimisation and innovation
- Act as the voice of the customer within the organization, sharing their needs, feedback, and perspectives
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- Traveling:
- Engage personally with global clients, attend industry events and conferences
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You are a perfect fit, if you…
- Possess Bachelor's or Master's degree in Business, Sales, Marketing, or a related field
- Have 8-10 yrs experience in SaaS, with a preference for the hospitality industry and/or a tech start-up environment
- Possess proven experience in strategic account management or senior sales roles
- Have ability to navigate complex, multi-stakeholder sales & project management processes
- Have prior experience managing relationships across multiple geographies
- Have a solution oriented mindset and you are a fast learner and a team player
- Possess strong interpersonal and negotiation skills, as well as excellent written and verbal communication skills
- Have the ability to think strategically and execute methodically
- Possess business fluency in spoken and written English, other languages are a plus
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And most importantly, what's in it for you...
- Working in a global, divers, and collaborative teamÂ
- Flexible working hours allowing you the freedom to shape your work-life
- Remote-friendly environment and budget for home office equipmentÂ
- On-going career development, training, and coaching
- Six days for learning & developmentÂ
- Experience your favorite travel adventure by using a bonus vacation dayÂ
- Celebrate in style at our team events (in-person and virtually)Â
- Social benefits and perks based on locatio
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Why TrustYou?
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Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.
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P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
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If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
Apply Now
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Date Posted
03/22/2024
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